Check your landlordLandlord
Six Town Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- January 2021 to February 2024
- Maladministration found
- 60%
- 6 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
Now part of Bury Metropolitan Borough Council
- Bury Metropolitan Borough Council · ALMO brought in-house · 1 February 2024 · source: mynewsdesk.com
Rulings published under Six Town Housing Limited stay listed under that name. Rulings under the current name are on Bury Metropolitan Borough Council’s page (8 rulings).
Council homes
Six Town Housing Limited managed council homes on behalf of Bury Metropolitan Borough Council.
Former ALMO of Bury Council (Companies House PSC: Bury Council, 75%+ shares); managed the council's housing stock until Feb 2024; still owns/manages a small specialist portfolio not part of council stock.
- Status
- Brought back in-house on 1 February 2024
- Homes managed
- 7,800 homes · as at 23 June 2026
Where this figure comes from: Bury Council press release (23 Jun 2026): in Feb 2024 the council brought 'roughly 7,800 properties' back under direct management; STH still owns and manages 117 specialist social rent properties. Feb 2024 release said 7,700 council homes. - The council’s own rulings
- Bury Metropolitan Borough Council: 8 rulings published under the council’s name
Combined total of separately published rulings
- rulings published under Bury Metropolitan Borough Council or Six Town Housing Limited
- 18
- maladministration found (severe, maladministration or partial)
- 67% (12 of 18 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
Sources: bury.gov.uk · mynewsdesk.com · mynewsdesk.com · find-and-update.company-information.service.gov.uk
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 1 | 10% |
| Partial maladministration | 5 | 50% |
| No maladministration | 4 | 40% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Take Specific Action (non-repair) | 4 |
| Other | 2 |
| Policy Review | 2 |
| Repairs | 2 |
| Apology | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 5 | |
| ASB/ | 3 | 3 | |
| Repairs (includes damp and mould) | 3 | 2 | |
| Information and data management | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 2 | 1 | |
| 2023 | 3 | 3 | |
| 2024 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
These figures are for Bury Metropolitan Borough Council, whose homes Six Town Housing Limited managed.
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,075 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 21
- Maladministration findings
- 14
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 2
- Compensation ordered
- £6,925
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,770 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 February 2024Case 202225898 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for part of the communal garden to be separated for their sole use.”
Recommendations: Repairs
- 15 February 2024Case 202208139 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident's request for disabled parking. The landlord's handing of the resident’s concerns about his neighbour’s CCTV. The landlord's decision to place an alert on the resident's tenancy file. The…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 31 January 2024Case 202208613 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident about: a request for support with her energy supplier. the support it offers, an energy visit and a request for repairs to take place after 2.30pm. its complaint handling.”
Orders or recommendations: Compensation, Other, Policy Review, Process Change
- 26 June 2023Case 202112523 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the property on 20 August 2021.”
Orders or recommendations: Compensation
- 16 May 2023Case 202116692 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s: Response to various repair issues; Handling of the resident’s vulnerabilities and discrimination concerns; Response to the resident’s request for compensation from the Highways Agency; Complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 27 April 2023Case 202107717 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s approach and subsequent decision to remove the resident’s CCTV. The Ombudsman has also assessed the landlord’s handling of the above complaints.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 5 December 2022Case 202116266 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports of: the condition of her property upon moving in following a mutual exchange. repairs needed at the new property. dissatisfaction with the handling of her complaint. a pest control…”
Orders or recommendations: Compensation, Other
- 6 May 2022Case 202103076 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her property.”
- 17 September 2021Case 202104733 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The level of rent charged by the landlord to the resident based on the number of bedrooms in the property. The landlord’s response to the resident’s concerns over the number and size of the bedrooms in the property.”
Recommendations: Take Specific Action (non-repair)
- 15 January 2021Case 202000098 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: repairs at the property; cigarette smoke entering the property.”
Recommendations: Repairs
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.