Check your landlordLandlord
Bury Metropolitan Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- April 2024 to April 2026
- Maladministration found
- 6 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
Formerly
Six Town Housing Limited (10 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
Council homes
Council homes were previously managed by Six Town Housing Limited (10 further rulings published under that name).
Status: Brought back in-house on 1 February 2024
Combined total of separately published rulings
- rulings published under Bury Metropolitan Borough Council or Six Town Housing Limited
- 18
- maladministration found (severe, maladministration or partial)
- 67% (12 of 18 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 3 |
| Partial maladministration | 3 |
| Reasonable redress | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Apology | 4 |
| Take Specific Action (non-repair) | 2 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 4 | |
| ASB/ | 2 | 2 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 0 | |
| Estate Management | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2024 | 1 | 1 | |
| 2025 | 5 | 3 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,075 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 21
- Maladministration findings
- 14
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 2
- Compensation ordered
- £6,925
This report also covers a group company or predecessor: Six Town Housing Limited (10 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,770 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 April 2026Case 202341614 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlords handling of the residents reports of: Fly tipping. Noise from the flat above. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 9 March 2026Case 202433636 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The stage 2 response was not aligned with the landlord’s complaints policy. It was dismissive and lacked empathy.”
Orders or recommendations: Compensation
- 26 September 2025Case 202424423 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks.”
- 22 September 2025Case 202338362 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about the wellbeing charge and concerns about changes to nighttime care provision. We will also consider the landlord’s complaint…”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 10 March 2025Case 202233574 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.”
Recommendations: Compensation
- 31 January 2025Case 202315189 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the basis that the property is exempt, as it is suitable for the elderly. The landlord’s handling of outstanding repairs . This includes…”
Orders or recommendations: Apology, Compensation, Repairs
- 30 January 2025Case 202320955 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident about: Antisocial behaviour (‘ASB’) reports. Complaint handling.”
Orders or recommendations: Compensation, Other
- 30 April 2024Case 202226969 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
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