Check your landlordLandlord
Silva Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 9
- August 2022 to August 2024
- Maladministration found
- 6 of 9
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 9 rulings.
Now part of Abri Group Limited
- Abri Group Limited · full merger (transfer of engagements) · 1 October 2024 · source: communityimpact.abri.co.uk
Rulings published under Silva Homes Limited stay listed under that name. Rulings under the current name are on Abri Group Limited’s page (105 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Partial maladministration | 2 |
| Reasonable redress | 1 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 3 |
| Policy Review | 3 |
| Take Specific Action (non-repair) | 3 |
| Process Change | 2 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 6 | 5 | |
| Managing Relations | 5 | 5 | |
| Financial | 2 | 1 | |
| Information and data management | 2 | 2 | |
| ASB/ | 1 | 0 | |
| Estate Management | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 0 | |
| 2023 | 4 | 3 | |
| 2024 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Abri Group Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 9The 9 most recent of 9 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 15 August 2024Case 202300360 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about: The landlord’s response to reports of disrepair including damp, mould and asbestos at property A, and the resident’s associated request for compensation. The landlord’s response to the resident’s reports of issues in property B.…”
- 25 July 2024Case 202347386 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about leaks into the bathroom and under the sink. Concerns about asbestos disturbance due to the leaks. Formal complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 10 July 2024Case 202313847 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s reports of: Damp and mould, and related repairs. Damaged personal possessions due to mould. Poor conduct by one of its contractors.”
Orders or recommendations: Apology, Compensation, Policy Review, Process Change
- 29 February 2024Case 202225552 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of damp and mould problems in the resident’s home.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 13 November 2023Case 202205197 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of The resident’s reports of damp and mould within the property. The associated complaint.”
Orders or recommendations: Compensation, Policy Review
- 10 November 2023Case 202224990 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s queries about service charges.”
- 10 July 2023Case 202213671 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of concerns about staff conduct.”
Orders or recommendations: Apology, Compensation, Process Change, Staff Training
- 30 June 2023Case 202124594 · Assured TenancyMaladministration
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 August 2022Case 202125865 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour.”
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