Check your landlordLandlord
Abri Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 105
- August 2021 to June 2026
- Maladministration found
- 70%
- 73 of 105 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 105 rulings.
Formerly
Yarlington Housing Group (1 ruling); Silva Homes Limited (9 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 37 | 35% |
| Partial maladministration | 36 | 34% |
| Reasonable redress | 12 | 11% |
| No maladministration | 14 | 13% |
| Outside jurisdiction | 3 | 3% |
| Mediation | 2 | 2% |
| Unknown | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 83 |
| Take Specific Action (non-repair) | 43 |
| Apology | 39 |
| Staff Training | 14 |
| Policy Review | 13 |
| Process Change | 11 |
| Other | 10 |
| Repairs | 10 |
| Case Review | 6 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 68 | 52 | |
| Repairs (includes damp and mould) | 52 | 36 | |
| Estate Management | 14 | 12 | |
| ASB/ | 12 | 9 | |
| Moving/ | 9 | 6 | |
| Financial | 8 | 5 | |
| Planned Works | 6 | 5 | |
| Health and Safety (inc. building safety) | 4 | 3 | |
| Information and data management | 3 | 3 | |
| Occupancy Rights | 3 | 2 |
A ruling can have more than one category tag. 8 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 6 | 5 | |
| 2022 | 5 | 1 | |
| 2023 | 18 | 12 | |
| 2024 | 20 | 14 | |
| 2025 | 42 | 30 | |
| 2026 | 14 | 11 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
34,913 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 60
- Findings
- 131
- Maladministration findings
- 62
- Maladministration rate (share of findings)
- 48%
- Severe maladministration findings
- 0
- Compensation ordered
- £29,116
This report also covers its group companies and predecessors: Silva Homes Limited (9 rulings); Yarlington Housing Group (1 ruling).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
40,095 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 79.4%
- Stage 2 answered on time
- 75%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 105The 10 most recent of 105 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 June 2026Case 202506575 · ApplicantPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s tenancy application. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Other, Policy Review
- 5 June 2026Case 202401395 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: A text message sent by the resident. The associated complaint.”
Orders or recommendations: Compensation
- 28 April 2026Case 202343974 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The landlord’s response to reports of repairs. The landlord’s response to the associated complaint.”
- 21 April 2026Case 202408680 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs in the kitchen and bathroom. Damp and mould in the property and mould reported on the render. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 9 April 2026Case 202348261 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s concerns about window and door installations. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation, Policy Review
- 31 March 2026Case 202211391 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s concerns that he is paying a service charge for services he does not receive. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 March 2026Case 202401973 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s concerns about: A new gate installation. New radiators. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 26 March 2026Case 202535167 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of repairs at the property. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 26 March 2026Case 202400573 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident complained about the landlord’s response to: Her reports of ASB. Her reports of issues with communal areas. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 2 March 2026Case 202347132 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about a burst water pipe.”
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