Check your landlordLandlord
Rykneld Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- June 2023 to February 2026
- Maladministration found
- 3 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
Council homes
Rykneld Homes Limited manages council homes on behalf of North East Derbyshire District Council.
ALMO formed April 2007 under the government ALMO initiative; manages, maintains and improves North East Derbyshire DC's homes under a management agreement (dated 4 Oct 2021, 15 years); non-profit company and Registered Provider since 2014 with 140 homes of its own.
- Status
- Operating
- Homes managed
- 7,500 homes · as at 29 October 2025
Where this figure comes from: Regulator of Social Housing judgement (29 Oct 2025): 'North East Derbyshire DC owns around 7,500 homes', with day-to-day management contracted to its ALMO Rykneld Homes. Rykneld site (undated): around 7,600 properties managed plus 140 own homes. - The council’s own rulings
- North East Derbyshire District Council: 1 ruling published under the council’s name
Combined total of separately published rulings
- rulings published under North East Derbyshire District Council or Rykneld Homes Limited
- 6
- maladministration found (severe, maladministration or partial)
- 3 of 6 rulings
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
Sources: gov.uk · rykneldhomes.org.uk · democracy.ne-derbyshire.gov.uk
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 2 |
| No maladministration | 1 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 3 |
| Compensation | 3 |
| Policy Review | 1 |
| Repairs | 1 |
| Staff Training | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 3 | 3 | |
| Managing Relations | 2 | 2 | |
| Moving/ | 2 | 1 | |
| ASB/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 1 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 2 | 0 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
These figures are for North East Derbyshire District Council, whose homes Rykneld Homes Limited manages.
No Ombudsman 2025-26 report is published under this council’s name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,640 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 92.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 February 2026Case 202518594 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns regarding the RTB application and process. The resident’s reports of damp and mould, and associated repairs. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 6 June 2025Case 202318634 · ApplicantOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s assessment of the resident’s application to join the housing register.”
- 16 May 2025Case 202228350 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).”
- 24 October 2024Case 202234671 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of the property when it was let, and the landlord’s handling of repairs following this. We have also considered the landlord’s: record…”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 9 June 2023Case 202216532 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the resident’s property.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
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