Check your landlordLandlord
Poole Housing Partnership Ltd
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- March 2021 to July 2023
- Maladministration found
- 3 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
Now part of Bournemouth, Christchurch and Poole Council
- Bournemouth, Christchurch and Poole Council · ALMO brought in-house · 1 July 2022 · source: bcpcouncil.gov.uk
Rulings published under Poole Housing Partnership Ltd stay listed under that name. Rulings under the current name are on Bournemouth, Christchurch and Poole Council’s page (15 rulings).
Council homes
Poole Housing Partnership Ltd managed council homes on behalf of Bournemouth, Christchurch and Poole Council.
Former ALMO, 'a wholly owned company', managing council housing in Poole while the council kept ownership; originally Borough of Poole's ALMO, BCP Council being the successor council.
- Status
- Brought back in-house on 1 July 2022
- Homes managed
- 4,512 homes · as at 1 April 2021
Where this figure comes from: BCP Cabinet report 'Housing Management Model Review' (28 Jul 2021): 4,512 owned properties in Poole managed by PHP (council total 9,592 as at 1 Apr 2021). BCP news (1 Jul 2022): council owns about 9,500 social homes plus 1,139 leasehold. - The council’s own rulings
- Bournemouth, Christchurch and Poole Council: 15 rulings published under the council’s name
Combined total of separately published rulings
- rulings published under Bournemouth, Christchurch and Poole Council or Poole Housing Partnership Ltd
- 21
- maladministration found (severe, maladministration or partial)
- 71% (15 of 21 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
Sources: democracy.bcpcouncil.gov.uk · bcpcouncil.gov.uk · find-and-update.company-information.service.gov.uk
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 1 |
| No maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Take Specific Action (non-repair) | 3 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| ASB/ | 2 | 1 | |
| Managing Relations | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 1 | |
| Estate Management | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 4 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
These figures are for Bournemouth, Christchurch and Poole Council, whose homes Poole Housing Partnership Ltd managed.
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
10,762 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 7
- Findings
- 19
- Maladministration findings
- 12
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,050
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
9,612 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94%
- Stage 2 answered on time
- 96.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 July 2023Case 202120840 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s handling of major works and its provision of information regarding the service charge accounts.”
Recommendations: Take Specific Action (non-repair)
- 29 June 2023Case 202200485 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of Anti-social behaviour, including noise nuisance. The associated complaint. This Service has also considered the resident’s vulnerabilities.”
Orders or recommendations: Compensation, Policy Review
- 22 March 2023Case 202122596 · Secure TenancyNo maladministration
- 27 February 2023Case 202113794 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint concerns: The landlord’s handling of the resident’s application for a disability adaption to the property. The related complaint.”
Orders or recommendations: Compensation
- 28 June 2021Case 202013157 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s enquiries about the use and allocation of the sheds on his estate.”
Orders or recommendations: Compensation, Process Change, Take Specific Action (non-repair)
- 24 March 2021Case 202001799 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould and other repairs required in the property. The resident’s request to be rehoused due to the issues and overcrowding in the property.”
Recommendations: Take Specific Action (non-repair)
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