Check your landlordLandlord
Bournemouth, Christchurch and Poole Council
Also published by the Ombudsman as: BCP Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 15
- April 2021 to May 2026
- Maladministration found
- 80%
- 12 of 15 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 15 rulings.
Formerly
Poole Housing Partnership Ltd (6 rulings); Bournemouth Borough Council (1 ruling)
Rulings about former organisations stay under the name the Ombudsman published them under.
Council homes
Council homes were previously managed by Poole Housing Partnership Ltd (6 further rulings published under that name).
Status: Brought back in-house on 1 July 2022
Combined total of separately published rulings
- rulings published under Bournemouth, Christchurch and Poole Council or Poole Housing Partnership Ltd
- 21
- maladministration found (severe, maladministration or partial)
- 71% (15 of 21 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 33% |
| Partial maladministration | 7 | 47% |
| Reasonable redress | 1 | 7% |
| No maladministration | 1 | 7% |
| Outside jurisdiction | 1 | 7% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 13 |
| Apology | 6 |
| Repairs | 6 |
| Take Specific Action (non-repair) | 5 |
| Other | 4 |
| Policy Review | 2 |
| Process Change | 2 |
| Staff Training | 2 |
| Case Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 7 | |
| Repairs (includes damp and mould) | 6 | 6 | |
| ASB/ | 5 | 3 | |
| Moving/ | 3 | 3 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 4 | 3 | |
| 2024 | 3 | 3 | |
| 2025 | 6 | 4 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
10,762 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 7
- Findings
- 19
- Maladministration findings
- 12
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,050
This report also covers its group companies and predecessors: Bournemouth Borough Council (1 ruling); Poole Housing Partnership Ltd (6 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
9,612 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94%
- Stage 2 answered on time
- 96.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 15The 10 most recent of 15 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 20 May 2026Case 202341851 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of damp and mould The complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 22 October 2025Case 202306436 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s decision to demolish an extension.”
- 25 September 2025Case 202400769 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s requests for CCTV footage.”
- 9 June 2025Case 202417698 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the resident’s property. the temporary decant for the household. The Ombudsman has also taken the decision to investigate the…”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 31 March 2025Case 202319767 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling of cavity wall insulation works. Handling of the installation of a bathroom extractor fan. Complaint handling.”
Orders or recommendations: Compensation, Repairs
- 18 February 2025Case 202232665 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Concerns about staff conduct. This Service has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Staff Training, Take Specific Action (non-repair)
- 21 January 2025Case 202319629 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. Communal areas and related cleaning.”
Orders or recommendations: Compensation, Other, Process Change, Take Specific Action (non-repair)
- 19 August 2024Case 202317016 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about: The Council’s decision to end the resident’s previous accommodation and offer him his current property. The landlord’s handling of adaptation works at the resident’s property. The landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 15 April 2024Case 202222142 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s request for compensation. Complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 29 February 2024Case 202312568 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service has also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Repairs
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