Check your landlordLandlord
Orbit Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 87
- March 2021 to July 2026
- Maladministration found
- 72%
- 63 of 87 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 87 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 33 | 38% |
| Partial maladministration | 30 | 34% |
| Reasonable redress | 10 | 11% |
| No maladministration | 9 | 10% |
| Outside jurisdiction | 2 | 2% |
| Mediation | 3 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 73 |
| Apology | 42 |
| Take Specific Action (non-repair) | 35 |
| Repairs | 21 |
| Case Review | 11 |
| Process Change | 10 |
| Other | 9 |
| Staff Training | 7 |
| Policy Review | 4 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 59 | 49 | |
| Repairs (includes damp and mould) | 51 | 40 | |
| ASB/ | 11 | 6 | |
| Financial | 10 | 6 | |
| Estate Management | 5 | 5 | |
| Health and Safety (inc. building safety) | 4 | 4 | |
| Moving/ | 4 | 1 | |
| Information and data management | 2 | 2 | |
| Occupancy Rights | 1 | 0 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 6 | 1 | |
| 2022 | 12 | 6 | |
| 2023 | 6 | 3 | |
| 2024 | 13 | 11 | |
| 2025 | 41 | 35 | |
| 2026 | 9 | 7 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord’s group: Orbit Group Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 87The 10 most recent of 87 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 9 July 2026Case 202410111 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: An outstanding compensation payment from a previous complaint. The complaint.”
- 22 May 2026Case 202504412 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the radiator repositioning and the resident’s request for its replacement.”
Orders or recommendations: Apology, Compensation
- 8 May 2026Case 202226838 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of rats. The landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 17 April 2026Case 202410560 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to damp and mould and related repairs. We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 20 March 2026Case 202528810 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Concerns about a pest infestation. Oil central heating inspections. Roof leak. Complaint.”
Recommendations: Compensation
- 23 February 2026Case 202315779 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s reports of issues with cracks, damp and mould in the property handling of the complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 10 February 2026Case 202441912 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled works to address damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 10 February 2026Case 202340432 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: a. Handling of the resident’s report of damp and mould. b. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 26 January 2026Case 202405060 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s report of a bathroom leak and associated remedial works. The landlord’s handling of the boiler repair. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 18 December 2025Case 202423319 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns about the outcome of its review of alternative parking options. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
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