Check your landlordLandlord
Orbit Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 133
- December 2020 to May 2026
- Maladministration found
- 73%
- 97 of 133 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 3
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 4 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 133 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 3 | 2% |
| Maladministration | 54 | 41% |
| Partial maladministration | 40 | 30% |
| Reasonable redress | 19 | 14% |
| No maladministration | 8 | 6% |
| Outside jurisdiction | 5 | 4% |
| Mediation | 4 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 107 |
| Apology | 58 |
| Take Specific Action (non-repair) | 46 |
| Repairs | 25 |
| Other | 22 |
| Staff Training | 21 |
| Case Review | 20 |
| Policy Review | 20 |
| Process Change | 7 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 78 | 69 | |
| Repairs (includes damp and mould) | 73 | 55 | |
| Financial | 18 | 13 | |
| ASB/ | 16 | 13 | |
| Moving/ | 14 | 10 | |
| Estate Management | 12 | 11 | |
| Information and data management | 4 | 2 | |
| Enquiry stage | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 14 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 18 | 7 | |
| 2022 | 6 | 5 | |
| 2023 | 26 | 21 | |
| 2024 | 40 | 28 | |
| 2025 | 32 | 26 | |
| 2026 | 10 | 9 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
43,515 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 92
- Findings
- 214
- Maladministration findings
- 115
- Maladministration rate (share of findings)
- 55%
- Severe maladministration findings
- 4
- Compensation ordered
- £81,867
This report also covers a group company or predecessor: Orbit Housing Association Limited (87 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
40,532 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 61.1%
- Stage 2 answered on time
- 42.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 133The 10 most recent of 133 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 May 2026Case 202409924 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports about the condition of the front door. Reports of issues with drainage in the garden. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 1 May 2026Case 202448140 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlords handling of: The repairs needed in the property. The complaint”
Orders or recommendations: Apology, Compensation
- 24 April 2026Case 202427590 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Installation of the communal door. Complaint.”
- 23 April 2026Case 202432089 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 13 April 2026Case 202329055 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The landlord’s responses to the resident’s: reports of banging pipework noises service charge arrears complaint”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
- 12 March 2026Case 202345114 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of a leak and damaged carpet. The resident’s complaint.”
Orders or recommendations: Compensation, Other
- 16 February 2026Case 202412985 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The landlord’s: Handling of the costs of the fence repairs. Response to the resident’s request for invoices. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 13 February 2026Case 202442428 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of leaks. Associated formal complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 11 February 2026Case 202529898 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of damp and mould. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 29 January 2026Case 202516303 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the resident’s home reports of issues regarding the shed in the garden following a leak associated complaint”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
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