Check your landlordLandlord
Great Places Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- January 2021 to June 2026
- Maladministration found
- 92%
- 11 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 42% |
| Partial maladministration | 6 | 50% |
| Mediation | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 12 |
| Apology | 7 |
| Take Specific Action (non-repair) | 4 |
| Other | 1 |
| Policy Review | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 9 | |
| Financial | 4 | 3 | |
| Repairs (includes damp and mould) | 4 | 4 | |
| ASB/ | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 2 | |
| 2022 | 0 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 0 | 0 | |
| 2025 | 5 | 4 | |
| 2026 | 5 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
23,741 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 29
- Findings
- 60
- Maladministration findings
- 35
- Maladministration rate (share of findings)
- 60%
- Severe maladministration findings
- 0
- Compensation ordered
- £11,328
This report also covers a group company or predecessor: Great Places Housing Association (47 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
22,337 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.7%
- Stage 2 answered on time
- 97.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 9 June 2026Case 202334694 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the resident’s reports of a lack of hot water communications about arrears on the resident’s utility account We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 21 May 2026Case 202336752 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Roof repair and associated damp. Complaint.”
Orders or recommendations: Apology, Compensation, Other
- 22 April 2026Case 202501807 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s request for compensation for works carried out to the boiler flue. Handling of the associated complaint.”
Orders or recommendations: Compensation
- 20 February 2026Case 202337967 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of a leak and damp and mould. The complaint”
Orders or recommendations: Apology, Compensation
- 22 January 2026Case 202431933 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of a cold bedroom. The complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 20 November 2025Case 202421628 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a move. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 13 November 2025Case 202335377 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the service charge for estate lighting.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 1 October 2025Case 202427507 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for window replacement. Associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 30 May 2025Case 202308486 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing the property roof without prior notice. The resident’s request for a rent refund and the associated complaint.”
Orders or recommendations: Compensation
- 15 May 2025Case 202324938 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A request to terminate her tenancy. A request to set up a payment plan. The resident’s reports of anti-social behaviour (ASB). The resident’s formal complaint.”
Orders or recommendations: Apology, Compensation
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