Check your landlordLandlord
Great Places Housing Association
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 47
- September 2021 to October 2025
- Maladministration found
- 74%
- 35 of 47 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 47 rulings.
Formerly
Equity Housing Group Limited (2 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 20 | 43% |
| Partial maladministration | 15 | 32% |
| Reasonable redress | 2 | 4% |
| No maladministration | 9 | 19% |
| Outside jurisdiction | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 38 |
| Apology | 18 |
| Take Specific Action (non-repair) | 18 |
| Repairs | 8 |
| Process Change | 4 |
| Policy Review | 3 |
| Case Review | 1 |
| Other | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 29 | 22 | |
| Managing Relations | 21 | 16 | |
| Moving/ | 7 | 6 | |
| Financial | 5 | 4 | |
| ASB/ | 4 | 2 | |
| Estate Management | 4 | 4 | |
| Health and Safety (inc. building safety) | 3 | 2 | |
| Occupancy Rights | 2 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 2 | |
| 2022 | 7 | 6 | |
| 2023 | 6 | 5 | |
| 2024 | 16 | 13 | |
| 2025 | 15 | 9 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord’s group: Great Places Housing Group Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 47The 10 most recent of 47 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 31 October 2025Case 202423526 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of repair to her boiler. How the landlord responded to the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 October 2025Case 202414406 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.”
- 23 September 2025Case 202301430 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: A leak in the kitchen and associated damage to his laminate flooring. His request to have an area of his back garden paved.”
- 29 August 2025Case 202325078 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of defects in a new build property.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 August 2025Case 202325840 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “This investigation considers: The landlord’s response to the resident’s reports of a faulty freezer. The resident’s reports of repairs to a patio door. The landlord’s complaint handling.”
Recommendations: Compensation
- 30 July 2025Case 202448198 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other
- 7 July 2025Case 202341917 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about: repairs to the bathroom. anti-social behaviour (ASB). the associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 16 June 2025Case 202323017 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns a neighbour had installed a smart doorbell.”
Recommendations: Repairs
- 13 June 2025Case 202228214 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the: Garden Drainage Fencing Boiler/heating Loft/roof The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 8 April 2025Case 202323706 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property.”
Recommendations: Compensation
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