Check your landlordLandlord
Derby Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- May 2022 to May 2024
- Maladministration found
- 3 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
Council homes
Derby Homes Limited manages council homes on behalf of Derby City Council.
ALMO, '100% owned subsidiary of Derby City Council' (Derby Homes); Companies House PSC Derby City Council (75%+ shares); responsible for day-to-day management of the council's housing services (RSH).
- Status
- Operating
- Homes managed
- 12,300 homes · as at 29 July 2026
Where this figure comes from: Regulator of Social Housing judgement (29 Jul 2026): Derby CC 'owns around 12,300 social homes', services delivered through Derby Homes. Derby Homes company information: 12,136 rented + 60 shared ownership managed, plus 696 leaseholders, 'correct as at 31 December 2025'. - The council’s own rulings
- Derby City Council: 15 rulings published under the council’s name
Combined total of separately published rulings
- rulings published under Derby City Council or Derby Homes Limited
- 21
- maladministration found (severe, maladministration or partial)
- 67% (14 of 21 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
Sources: gov.uk · derbyhomes.org · find-and-update.company-information.service.gov.uk
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 2 |
| Reasonable redress | 2 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Take Specific Action (non-repair) | 2 |
| Apology | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 6 | 3 | |
| Managing Relations | 2 | 2 | |
| Financial | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 3 | 1 | |
| 2024 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
These figures are for Derby City Council, whose homes Derby Homes Limited manages.
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
13,007 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 12
- Findings
- 20
- Maladministration findings
- 10
- Maladministration rate (share of findings)
- 50%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,805
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
12,517 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.8%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 31 May 2024Case 202323553 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to: The resident’s reports that the property was unsuitable and needed adaptations. The resident’s request for a discretionary housing allocation. The resident’s reports concerning her mental health. The…”
Orders or recommendations: Apology, Compensation
- 25 April 2023Case 202114093 · LeaseholderPartial maladministration
Orders or recommendations: Compensation
- 28 February 2023Case 202119615 · Introductory TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.”
Recommendations: Process Change
- 11 February 2023Case 202206945 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of mould in his property.”
Recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
- 21 August 2022Case 202125471 · Assured TenancyNo maladministration
- 31 May 2022Case 202119453 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property.”
Orders or recommendations: Take Specific Action (non-repair)
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