Check your landlordLandlord
Derby City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 15
- February 2023 to May 2026
- Maladministration found
- 73%
- 11 of 15 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 15 rulings.
Council homes
Council homes are managed by Derby Homes Limited (6 further rulings published under that name).
Status: Operating
Combined total of separately published rulings
- rulings published under Derby City Council or Derby Homes Limited
- 21
- maladministration found (severe, maladministration or partial)
- 67% (14 of 21 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 53% |
| Partial maladministration | 3 | 20% |
| Reasonable redress | 1 | 7% |
| No maladministration | 2 | 13% |
| Outside jurisdiction | 1 | 7% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 12 |
| Apology | 8 |
| Take Specific Action (non-repair) | 4 |
| Case Review | 2 |
| Other | 2 |
| Policy Review | 2 |
| Repairs | 2 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 7 | 5 | |
| Managing Relations | 6 | 6 | |
| ASB/ | 2 | 2 | |
| Estate Management | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 0 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 2 | 2 | |
| 2024 | 2 | 2 | |
| 2025 | 9 | 6 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
13,007 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 12
- Findings
- 20
- Maladministration findings
- 10
- Maladministration rate (share of findings)
- 50%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,805
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
12,517 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.8%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 15The 10 most recent of 15 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 May 2026Case 202536211 · Introductory TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: reports about the condition of the property on letting reports of poor staff conduct repair requests request for a kitchen refurbishment We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 27 February 2026Case 202508189 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Lack of gas and electricity. Outstanding damp and mould related repairs and offers of temporary accommodation for this. Notices of seeking possession for his property.”
Orders or recommendations: Take Specific Action (non-repair)
- 13 November 2025Case 202402676 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The support offered following a fire in the resident’s home. The resident’s concerns about the cause of the fire. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 21 August 2025Case 202424232 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 May 2025Case 202214347 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).”
Orders or recommendations: Apology, Compensation, Other
- 6 May 2025Case 202222467 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and could access his property, and his request for the locks to be changed.”
Orders or recommendations: Compensation
- 30 April 2025Case 202316973 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the associated repairs.”
Orders or recommendations: Apology, Compensation
- 4 April 2025Case 202419744 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock.”
Recommendations: Compensation, Policy Review
- 27 March 2025Case 202321778 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom refurbishment.”
- 27 February 2025Case 202300055 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV.”
Orders or recommendations: Apology, Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.