Check your landlordLandlord
Cornwall Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 22
- December 2020 to February 2026
- Maladministration found
- 91%
- 20 of 22 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 22 rulings.
Council homes
Cornwall Housing Limited manages council homes on behalf of Cornwall Council.
ALMO of Cornwall Council (company limited by guarantee, listed in the council's shareholder section); manages and maintains the council's homes. RSH: management and maintenance handled by 'arms-length management organisation, Cornwall Housing'.
- Status
- Operating
- Homes managed
- 10,400 homes · as at 30 September 2026
Where this figure comes from: Regulator of Social Housing judgement (30 Sep 2026): 'Cornwall Council provides around 10,400 social homes'. Council shareholder page (updated 23 Apr 2026): CHL manages 'around 10,300 properties' incl. homes, garages and commercial units. - The council’s own rulings
- Cornwall Council: 8 rulings published under the council’s name
Combined total of separately published rulings
- rulings published under Cornwall Council or Cornwall Housing Limited
- 30
- maladministration found (severe, maladministration or partial)
- 83% (25 of 30 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
Sources: gov.uk · cornwall.gov.uk
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 27% |
| Partial maladministration | 14 | 64% |
| Reasonable redress | 1 | 5% |
| No maladministration | 1 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 20 |
| Apology | 11 |
| Take Specific Action (non-repair) | 8 |
| Case Review | 4 |
| Policy Review | 4 |
| Staff Training | 4 |
| Repairs | 3 |
| Other | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 18 | 17 | |
| Repairs (includes damp and mould) | 15 | 14 | |
| ASB/ | 4 | 4 | |
| Financial | 3 | 3 | |
| Enquiry stage | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 1 | 1 | |
| 2022 | 5 | 5 | |
| 2023 | 3 | 3 | |
| 2024 | 1 | 1 | |
| 2025 | 9 | 8 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
10,869 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 17
- Findings
- 49
- Maladministration findings
- 25
- Maladministration rate (share of findings)
- 57%
- Severe maladministration findings
- 3
- Compensation ordered
- £16,270
Latest rulings
See and filter all 22The 10 most recent of 22 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 16 February 2026Case 202515950 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Report of a leak. Concerns about pest infestations. Concerns about damp and mould. Concerns about flooring. Concerns about sewage/drains. Formal complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 22 January 2026Case 202520036 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould and request for compensation for damaged belongings. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation
- 4 December 2025Case 202507285 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord installing: A new heating system and the associated cost to the resident of operating it. New smoke detector alarms which are run off mains electricity. We have also considered how the landlord dealt with the resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 3 December 2025Case 202453003 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the residents concerns about major building works, repairs, and disabled adaptations. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 30 October 2025Case 202441209 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of noise nuisance. The resident’s complaint.”
Orders or recommendations: Compensation, Policy Review
- 29 October 2025Case 202331715 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Antisocial behaviour (ASB) reports. Rent arrears by offering the resident a smaller property. Data protection and confidentiality. Complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Staff Training
- 6 October 2025Case 202345829 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord responded to the resident’s request for operatives to wear PPE when attending his property. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Case Review, Compensation
- 27 August 2025Case 202443635 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the property. Radon exposure and their request for the landlord’s policy on this. An incident involving the resident and its operative. We have also…”
Orders or recommendations: Apology, Compensation, Policy Review, Process Change, Repairs, Staff Training, Take Specific Action (non-repair)
- 30 April 2025Case 202419341 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to allocate the neighbouring property to the neighbour. Handling of the associated complaint.”
Orders or recommendations: Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 28 April 2025Case 202431990 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about damp and mould.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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