Check your landlordLandlord
Cornwall Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- April 2021 to October 2024
- Maladministration found
- 5 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
Council homes
Council homes are managed by Cornwall Housing Limited (22 further rulings published under that name).
Status: Operating
Combined total of separately published rulings
- rulings published under Cornwall Council or Cornwall Housing Limited
- 30
- maladministration found (severe, maladministration or partial)
- 83% (25 of 30 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 4 |
| Reasonable redress | 1 |
| No maladministration | 1 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 4 |
| Take Specific Action (non-repair) | 3 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 5 | |
| Repairs (includes damp and mould) | 5 | 3 | |
| ASB/ | 2 | 2 | |
| Estate Management | 1 | 0 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 2 | 2 | |
| 2024 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
10,544 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 73.5%
- Stage 2 answered on time
- 78.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 October 2024Case 202347444 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s reports of: Concerns about the conduct of its contactors attending the property without identification. The associated complaint.”
Recommendations: Compensation
- 13 September 2024Case 202225892 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports that neighbours were repairing cars on the street. The associated formal complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 11 January 2024Case 202117201 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident's reports of antisocial behaviour (ASB). Handling of the installation of LED lights and its response to the resident reporting experiencing electric shocks. Complaints handling.”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training
- 3 July 2023Case 202216451 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at the property. This Service has also considered the landlord's handling of the resident's complaint.”
Orders or recommendations: Apology, Compensation
- 30 June 2023Case 202122560 · Secure TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 9 July 2021Case 201900404 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: the level of compensation offered to the resident further to his reports of water ingress, damp and mould. the landlord’s response to the resident’s complaint about the “One-Stop-Shop.””
- 9 June 2021Case 202011484 · Secure TenancyPartial maladministration
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 13 April 2021Case 202009312 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of lead in the water supply and the effects this has had on the health of the resident’s child.”
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