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Landlord

Berneslai Homes

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 15 September 2023

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
2
April 2023 to September 2023
Maladministration found
1 of 2
rulings with severe maladministration, maladministration or partial maladministration
Severe maladministration
0
the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 2 rulings.

Berneslai Homes manages council homes on behalf of Barnsley Metropolitan Borough Council.

ALMO established by Barnsley MBC in 2002; 'a company controlled by Barnsley Metropolitan Borough Council' (Berneslai Homes site); manages the council's homes under a Services Agreement.

Status
Operating
Homes managed
18,000 homes · as at 30 October 2024
Where this figure comes from: Regulator of Social Housing judgement (30 Oct 2024): 'Barnsley MBC owns around 18,000 homes'; Berneslai Homes 'About us' also says around 18,000 homes managed on behalf of Barnsley Council.
The council’s own rulings
Barnsley Metropolitan Borough Council: 21 rulings published under the council’s name

Combined total of separately published rulings

rulings published under Barnsley Metropolitan Borough Council or Berneslai Homes
23
maladministration found (severe, maladministration or partial)
48% (11 of 23 rulings)
severe maladministration
0

The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.

Sources: gov.uk · berneslaihomes.co.uk · barnsleymbc.moderngov.co.uk

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
Partial maladministration1
No maladministration1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
TagRulings
Apology1
Compensation1
Repairs1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
Repairs (includes damp and mould)21
Estate Management10
Financial10
Managing Relations11

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202321

Calendar years, by the date printed on each ruling.

Size and complaint rates

These figures are for Barnsley Metropolitan Borough Council, whose homes Berneslai Homes manages.

Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.

Housing Ombudsman, 2025-26

Figures from the Ombudsman’s 2025-26 report on this landlord.

1 April 2025 to 31 March 2026. Counted by finding, not by ruling.

18,257 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026

These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.

Determinations (cases decided)
20
Findings
38
Maladministration findings
13
Maladministration rate (share of findings)
35%
Severe maladministration findings
1
Compensation ordered
£6,505

The Ombudsman’s 2025-26 report on this landlord (PDF)

Regulator of Social Housing, 2024/25

Tenant Satisfaction Measures, year to 31 March 2025.

17,921 homes owned social rent and shared ownership, 31 March 2025

Stage 1 answered on time
93%
Stage 2 answered on time
97.9%

“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.

The landlord’s own satisfaction results page (may now show 2025/26 figures)

Latest rulings

See and filter all 2

The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.

  1. 15 September 2023Case 202220807 · Secure Tenancy
    Partial maladministration
    Managing RelationsRepairs (includes damp and mould)

    Orders or recommendations: Apology, Compensation, Repairs

    Read the full ruling (case 202220807, on the Ombudsman’s website)Report a problem with this ruling
  2. 11 April 2023Case 202204792 · Leaseholder
    No maladministration
    What the complaint was about (from the ruling) (shortened)

    “The complaint is about the landlord’s: Response to the resident’s requests to have trees cut back. Handling of proposed works to the guttering and downpipe at the block. Use of the Section 20 consultation procedure. The resident has also complained about…”

    Estate ManagementFinancialRepairs (includes damp and mould)
    Read the full ruling (case 202204792, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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