Check your landlordLandlord
Barnsley Metropolitan Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 21
- July 2022 to March 2026
- Maladministration found
- 48%
- 10 of 21 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 21 rulings.
Council homes
Council homes are managed by Berneslai Homes (2 further rulings published under that name).
Status: Operating
Combined total of separately published rulings
- rulings published under Barnsley Metropolitan Borough Council or Berneslai Homes
- 23
- maladministration found (severe, maladministration or partial)
- 48% (11 of 23 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 19% |
| Partial maladministration | 6 | 29% |
| Reasonable redress | 4 | 19% |
| No maladministration | 6 | 29% |
| Outside jurisdiction | 1 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 13 |
| Apology | 7 |
| Take Specific Action (non-repair) | 5 |
| Other | 3 |
| Repairs | 3 |
| Policy Review | 2 |
| Staff Training | 2 |
| Case Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 15 | 9 | |
| Managing Relations | 10 | 8 | |
| ASB/ | 2 | 1 | |
| Estate Management | 2 | 0 | |
| Financial | 2 | 0 | |
| Enquiry stage | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 0 | |
| 2023 | 2 | 0 | |
| 2024 | 3 | 3 | |
| 2025 | 11 | 5 | |
| 2026 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
18,257 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 20
- Findings
- 38
- Maladministration findings
- 13
- Maladministration rate (share of findings)
- 35%
- Severe maladministration findings
- 1
- Compensation ordered
- £6,505
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
17,921 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93%
- Stage 2 answered on time
- 97.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 21The 10 most recent of 21 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 March 2026Case 202523800 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Disagreement with the landlord’s decision that the previously agreed works were no longer required. Reports of ASB. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 26 January 2026Case 202506461 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: management of repairs and communication while the resident was in temporary housing handling of the associated complaint”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 23 January 2026Case 202431978 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: The resident’s reports of leaks and the associated repairs. The resident’s reports of damp and mould. The associated complaint.”
Recommendations: Compensation, Other
- 28 November 2025Case 202509792 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 28 November 2025Case 202506435 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 November 2025Case 202437364 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s decision about the resident’s request to install a fence. This investigation has also considered the landlord’s complaint handling.”
- 13 November 2025Case 202407347 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of damp and mould repairs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 1 October 2025Case 202343326 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.”
- 30 September 2025Case 202401674 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of living in a cold property.”
Orders or recommendations: Compensation, Repairs
- 12 June 2025Case 202316004 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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