Check your landlordLandlord
Your Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 22
- May 2021 to September 2024
- Maladministration found
- 73%
- 16 of 22 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 22 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 45% |
| Partial maladministration | 6 | 27% |
| Reasonable redress | 4 | 18% |
| No maladministration | 2 | 9% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 19 |
| Apology | 11 |
| Take Specific Action (non-repair) | 7 |
| Policy Review | 6 |
| Staff Training | 6 |
| Process Change | 3 |
| Case Review | 2 |
| Repairs | 2 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 15 | 12 | |
| Repairs (includes damp and mould) | 10 | 6 | |
| ASB/ | 6 | 5 | |
| Estate Management | 5 | 4 | |
| Financial | 4 | 3 | |
| Moving/ | 3 | 2 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 3 | 1 | |
| 2023 | 8 | 6 | |
| 2024 | 9 | 8 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 22The 10 most recent of 22 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 September 2024Case 202303228 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The resident’s complaint is about the following: The landlord’s handling of his reports of misinformation about his rent payments and the possibility of it being deducted from his benefits. The landlord’s handling of his reports about a key safe removal…”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 30 September 2024Case 202233665 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The resident’s complaint concerns the landlord’s handling of repairs following water ingress from the roof. This report has also considered the landlord’s complaints handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 22 August 2024Case 202317744 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The level of the service charge and the quality of the communal services paid for through the service charge. The landlord’s handling of reports of leaks causing a lack of heating and hot water and the associated repairs. The…”
Orders or recommendations: Apology, Compensation, Repairs
- 6 August 2024Case 202224204 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of his reports of antisocial behaviour (ASB).”
Orders or recommendations: Compensation, Process Change
- 31 July 2024Case 202313294 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 8 July 2024Case 202318849 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint.”
Recommendations: Compensation
- 28 May 2024Case 202233522 · Secure TenancyMaladministration
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
- 30 April 2024Case 202303001 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) by her neighbours. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
- 23 April 2024Case 202311434 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a fly infestation.”
Orders or recommendations: Apology, Compensation, Policy Review
- 14 December 2023Case 202207068 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of leaks in the property. The residents decant and compensation payments. Boiler repairs.”
Orders or recommendations: Apology, Compensation
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