Check your landlordLandlord
Your Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 41
- September 2021 to June 2026
- Maladministration found
- 66%
- 27 of 41 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 41 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 24% |
| Partial maladministration | 17 | 41% |
| Reasonable redress | 5 | 12% |
| No maladministration | 8 | 20% |
| Outside jurisdiction | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 29 |
| Apology | 17 |
| Take Specific Action (non-repair) | 14 |
| Repairs | 7 |
| Case Review | 6 |
| Other | 3 |
| Process Change | 3 |
| Staff Training | 3 |
| Policy Review | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 22 | 18 | |
| Repairs (includes damp and mould) | 17 | 16 | |
| Financial | 9 | 4 | |
| ASB/ | 6 | 3 | |
| Moving/ | 4 | 2 | |
| Information and data management | 3 | 2 | |
| Estate Management | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 0 |
A ruling can have more than one category tag. 8 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 1 | 0 | |
| 2024 | 8 | 7 | |
| 2025 | 17 | 11 | |
| 2026 | 12 | 8 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
27,678 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 44
- Findings
- 109
- Maladministration findings
- 54
- Maladministration rate (share of findings)
- 50%
- Severe maladministration findings
- 1
- Compensation ordered
- £30,115
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
26,314 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 68.6%
- Stage 2 answered on time
- 61%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 41The 10 most recent of 41 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 June 2026Case 202506267 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 30 April 2026Case 202231183 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Request for clarity on responsibility for repairs and rent calculation. Complaint.”
- 21 April 2026Case 202403777 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the kitchen and toilet. The complaint.”
Orders or recommendations: Apology, Compensation
- 20 April 2026Case 202348464 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports and concerns about roof repair issues. Response to her reports and concerns about pests. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 16 March 2026Case 202529711 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp, mould, and outstanding repairs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 27 February 2026Case 202423517 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about his service charge costs. We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 26 February 2026Case 202409121 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB), including counter allegations. A request for rehousing. The associated complaint.”
- 17 February 2026Case 202416934 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of ASB. Concerns of a breach of confidentiality. Concerns about its lettings policy. Her request for reimbursement of window privacy work. We have also considered the landlord’s handling of the associated complaint.”
- 13 February 2026Case 202522934 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of reports of damp and mould. The landlord’s handling of repairs to the garage. The landlord’s handling of a request to compensate for, and replace, damaged items. We will also consider the landlord’s complaints handling.”
Orders or recommendations: Apology, Compensation, Other
- 3 February 2026Case 202409677 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: decision to request payment for an ongoing service and amenity charge from the resident’s estate response to the formal complaint”
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