Check your landlordLandlord
Yorkshire Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 70
- January 2021 to June 2026
- Maladministration found
- 60%
- 42 of 70 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 70 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 20 | 29% |
| Partial maladministration | 21 | 30% |
| Reasonable redress | 8 | 11% |
| No maladministration | 18 | 26% |
| Outside jurisdiction | 2 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 49 |
| Apology | 29 |
| Take Specific Action (non-repair) | 17 |
| Repairs | 11 |
| Policy Review | 8 |
| Staff Training | 8 |
| Process Change | 7 |
| Case Review | 5 |
| Other | 5 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 37 | 28 | |
| Repairs (includes damp and mould) | 33 | 26 | |
| ASB/ | 15 | 5 | |
| Moving/ | 13 | 5 | |
| Financial | 8 | 4 | |
| Estate Management | 6 | 4 | |
| Health and Safety (inc. building safety) | 3 | 2 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 8 | 3 | |
| 2022 | 7 | 3 | |
| 2023 | 13 | 9 | |
| 2024 | 11 | 9 | |
| 2025 | 24 | 15 | |
| 2026 | 7 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
19,896 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 35
- Findings
- 78
- Maladministration findings
- 28
- Maladministration rate (share of findings)
- 37%
- Severe maladministration findings
- 0
- Compensation ordered
- £16,811
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
18,791 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.5%
- Stage 2 answered on time
- 93.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 70The 10 most recent of 70 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 16 June 2026Case 202339873 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: RTA application and property purchase. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 15 May 2026Case 202423130 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: ASB reports. Repairs to a wet room and soil pipe. General repairs, adaptations, and damp and mould. The complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 April 2026Case 202234682 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about the information given during the mutual exchange process in 2009/10. Refusal to grant a PRTB application. We have also considered the landlord’s complaint handling.”
Recommendations: Take Specific Action (non-repair)
- 7 April 2026Case 202503756 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s fence request.”
Recommendations: Compensation
- 26 February 2026Case 202338174 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s move. Communication with the resident regarding her rent account. The complaint.”
- 24 February 2026Case 202424348 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports of a pipework blockage. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training
- 6 January 2026Case 202343756 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The landlord’s response to the resident’s concerns about: a leak to the chimney, and subsequent remedial works. an obstruction on her driveway. a soil pipe repair. The landlord’s handling of the complaint.”
Recommendations: Compensation
- 8 December 2025Case 202405884 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Repairs in the previous property. Repairs in the current property. The managed move. The associated formal complaint.”
- 1 December 2025Case 202442850 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about domestic abuse.”
- 30 October 2025Case 202342174 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s: Reports of noise nuisance. Request for a management move. Complaint.”
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