Check your landlordLandlord
Wythenshawe Community Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 9
- May 2022 to May 2026
- Maladministration found
- 3 of 9
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 9 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 2 |
| Reasonable redress | 1 |
| No maladministration | 5 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Take Specific Action (non-repair) | 6 |
| Compensation | 3 |
| Apology | 2 |
| Repairs | 2 |
| Policy Review | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 4 | 2 | |
| Financial | 3 | 0 | |
| Estate Management | 2 | 1 | |
| Moving/ | 2 | 0 | |
| Repairs (includes damp and mould) | 2 | 1 | |
| ASB/ | 1 | 0 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 0 | |
| 2023 | 2 | 0 | |
| 2024 | 0 | 0 | |
| 2025 | 5 | 3 | |
| 2026 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
14,565 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 9
- Maladministration findings
- 2
- Maladministration rate (share of findings)
- 25%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,050
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
13,859 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 9The 9 most recent of 9 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 May 2026Case 202407926 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns about his driveway installation. The complaint.”
Recommendations: Repairs, Take Specific Action (non-repair)
- 22 December 2025Case 202413576 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repair work. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 28 November 2025Case 202342905 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Works to the resident’s kitchen, and reports of damage to a fridge. The associated complaint”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 19 September 2025Case 202338453 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority.”
Recommendations: Policy Review, Take Specific Action (non-repair)
- 3 September 2025Case 202311941 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.”
- 26 February 2025Case 202315208 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 22 August 2023Case 202210636 · ApplicantNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s housing application.”
- 1 February 2023Case 202012877 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.”
Recommendations: Take Specific Action (non-repair)
- 10 May 2022Case 202105766 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.”
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