Check your landlordLandlord
Women’s Pioneer Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- March 2021 to February 2026
- Maladministration found
- 50%
- 5 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 1 | 10% |
| Partial maladministration | 4 | 40% |
| Reasonable redress | 3 | 30% |
| No maladministration | 2 | 20% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Take Specific Action (non-repair) | 5 |
| Apology | 4 |
| Policy Review | 2 |
| Staff Training | 2 |
| Other | 1 |
| Process Change | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| ASB/ | 3 | 2 | |
| Estate Management | 1 | 0 | |
| Financial | 1 | 0 | |
| Managing Relations | 1 | 1 | |
| Moving/ | 1 | 0 | |
| Occupancy Rights | 1 | 0 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 2 | 0 | |
| 2023 | 3 | 1 | |
| 2024 | 0 | 0 | |
| 2025 | 3 | 3 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
998 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 12
- Maladministration findings
- 8
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,425
Name in the Ombudsman’s report: Women's Pioneer Housing Limited.
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 6 February 2026Case 202440949 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour (ASB). Complaint.”
Orders or recommendations: Compensation, Other
- 13 March 2025Case 202305090 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of problems with the heating system and thermostat. The landlord’s handling of the associated complaints.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 5 March 2025Case 202318731 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the neighbour’s CCTV. Associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 27 February 2025Case 202316698 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 20 October 2023Case 202212180 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s management of the resident’s rent account.”
Recommendations: Policy Review
- 20 September 2023Case 202112905 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to: Reports of antisocial behaviour involving the resident’s upstairs neighbour. Reports of repairs to the boiler and a request to relocate the boiler. The resident’s request for the boiler and gas meter to be…”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 14 July 2023Case 202109379 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is accessible by the landlord.”
Recommendations: Take Specific Action (non-repair)
- 19 July 2022Case 202107641 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property.”
Recommendations: Compensation
- 20 May 2022Case 202116794 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s transfer request.”
Recommendations: Process Change
- 22 March 2021Case 202003638 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident's reports of a cockroach infestation in her block; and The reasonableness of the landlord’s proposal to increase the resident’s service charge. The Ombudsman has also considered the landlord’s…”
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.