Check your landlordLandlord
Wolverhampton City Council
Also published by the Ombudsman as: City of Wolverhampton Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 46
- February 2021 to January 2026
- Maladministration found
- 80%
- 37 of 46 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 46 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 14 | 30% |
| Partial maladministration | 22 | 48% |
| No maladministration | 7 | 15% |
| Outside jurisdiction | 2 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 35 |
| Apology | 22 |
| Take Specific Action (non-repair) | 17 |
| Other | 9 |
| Case Review | 7 |
| Repairs | 7 |
| Staff Training | 7 |
| Policy Review | 5 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 27 | 25 | |
| Repairs (includes damp and mould) | 27 | 22 | |
| ASB/ | 8 | 6 | |
| Estate Management | 7 | 6 | |
| Information and data management | 5 | 5 | |
| Financial | 3 | 2 | |
| Moving/ | 3 | 1 | |
| Occupancy Rights | 3 | 3 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 2 | |
| 2022 | 7 | 4 | |
| 2023 | 10 | 9 | |
| 2024 | 12 | 11 | |
| 2025 | 11 | 10 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
23,846 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 16
- Findings
- 41
- Maladministration findings
- 16
- Maladministration rate (share of findings)
- 42%
- Severe maladministration findings
- 1
- Compensation ordered
- £3,075
Name in the Ombudsman’s report: City of Wolverhampton Council.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
21,302 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.9%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 46The 10 most recent of 46 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 January 2026Case 202519716 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by a neighbour. Reports of ASB by the resident. The resident’s concerns about staff conduct. The associated formal complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 January 2026Case 202519732 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s: Request for a move. Concerns about staff conduct. Associated formal complaint.”
Recommendations: Take Specific Action (non-repair)
- 28 November 2025Case 202404424 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Pests in the property and associated repairs. Damp and mould. Uneven paving stones and the quality of repairs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 13 November 2025Case 202406880 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour, including criminal activity and dangerous dogs. Noise nuisance. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 30 October 2025Case 202332042 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the repair to the communal lighting. This investigation has also considered the landlord’s handling of the formal complaint.”
Orders or recommendations: Compensation
- 24 October 2025Case 202423052 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to a report of uneven paving stones. Complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 9 October 2025Case 202327282 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports that its contractors damaged her patio doors. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Staff Training
- 8 October 2025Case 202430978 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the kitchen wall and pest control expenses incurred by the resident. The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 14 August 2025Case 202344654 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated complaint”
Orders or recommendations: Apology, Compensation, Other, Staff Training
- 30 April 2025Case 202335590 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damage to dining room floor tiles.”
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