Check your landlordLandlord
Woking Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- January 2021 to February 2026
- Maladministration found
- 80%
- 8 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 3 | 30% |
| Partial maladministration | 5 | 50% |
| Reasonable redress | 1 | 10% |
| No maladministration | 1 | 10% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Take Specific Action (non-repair) | 6 |
| Apology | 5 |
| Policy Review | 3 |
| Case Review | 2 |
| Repairs | 2 |
| Other | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 6 | |
| Repairs (includes damp and mould) | 6 | 5 | |
| ASB/ | 2 | 2 | |
| Information and data management | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 2 | 2 | |
| 2024 | 3 | 3 | |
| 2025 | 2 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,727 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 14
- Maladministration findings
- 12
- Maladministration rate (share of findings)
- 86%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,775
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,293 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 84.3%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 February 2026Case 202347827 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). A request for a fire safety check. Concerns about window locks and keys. The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 16 December 2025Case 202500018 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord responded to: reports of damp and mould the resident’s complaint”
Orders or recommendations: Apology, Compensation
- 16 January 2025Case 202336419 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the resident’s boiler.”
Recommendations: Take Specific Action (non-repair)
- 20 December 2024Case 202311042 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of leaks causing damp, mould and damage to possessions. The landlord’s handling of the resident’s report of a lack of heating. The landlord’s handling of the associated complaints.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 11 November 2024Case 202311569 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the resident’s property.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 22 January 2024Case 202206712 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a closure warning letter; Reports that it tried to obtain medical information without his consent; Complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Staff Training, Take Specific Action (non-repair)
- 20 July 2023Case 202122187 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about: How the landlord handled the resident’s permanent move. How the landlord handled estate and building management. How the landlord supported the resident during her move. How the landlord dealt with reports of staff misconduct.”
Orders or recommendations: Compensation
- 19 July 2023Case 202104548 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.”
Orders or recommendations: Compensation, Policy Review, Repairs
- 13 June 2022Case 202007874 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s request to adapt the property by adding a second rear door to the bedroom. Complaints handling.”
Recommendations: Compensation
- 19 January 2021Case 202000175 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; response to the resident’s request for an electric heater to be installed in the bathroom at his property; response to the resident’s…”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
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