Check your landlord

Independent site, not the Housing Ombudsman. To complain about your landlord, see how to complain.

Landlord

Windrush Alliance UK Community Interest Company

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 17 November 2025

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
2
August 2024 to November 2025
Maladministration found
2 of 2
rulings with severe maladministration, maladministration or partial maladministration
Severe maladministration
1
the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 2 rulings.

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
Severe maladministration1
Maladministration1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
TagRulings
Apology2
Compensation2
Case Review1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
Managing Relations22
Repairs (includes damp and mould)22
Information and data management11

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202411
202511

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name.

The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.

Latest rulings

See and filter all 2

The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.

  1. 17 November 2025Case 202331964 · Licence
    Maladministration
    What the complaint was about (from the ruling)

    “The complaint is about: the landlord’s handling of the resident’s concerns about a broken bed. the landlord’s handling of the complaint.”

    Managing RelationsRepairs (includes damp and mould)

    Orders or recommendations: Apology, Compensation

    Read the full ruling (case 202331964, on the Ombudsman’s website)Report a problem with this ruling
  2. 15 August 2024Case 202310419 · Licence
    Severe maladministration
    What the complaint was about (from the ruling)

    “The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s: Record Keeping. Complaint handling.”

    Information and data managementManaging RelationsRepairs (includes damp and mould)

    Orders or recommendations: Apology, Case Review, Compensation

    Read the full ruling (case 202310419, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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