Check your landlordLandlord
Wiltshire Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- September 2021 to May 2026
- Maladministration found
- 80%
- 8 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 50% |
| Partial maladministration | 3 | 30% |
| No maladministration | 2 | 20% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 5 |
| Other | 3 |
| Take Specific Action (non-repair) | 2 |
| Policy Review | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 5 | |
| Repairs (includes damp and mould) | 5 | 3 | |
| Financial | 3 | 2 | |
| ASB/ | 2 | 2 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 2 | 1 | |
| 2023 | 1 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 3 | 3 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,351 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94.2%
- Stage 2 answered on time
- 88.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 May 2026Case 202504083 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of ASB. Complaint.”
Orders or recommendations: Apology, Compensation
- 30 January 2026Case 202519093 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 27 March 2025Case 202301667 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The conduct of a member of the landlord’s staff. The Ombudsman has also considered the landlord’s complaints handling”
Orders or recommendations: Apology, Compensation, Other, Policy Review
- 21 March 2025Case 202320734 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 17 January 2025Case 202346931 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. Request for a kitchen upgrade. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other, Take Specific Action (non-repair)
- 27 June 2024Case 202303945 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of various repairs at the property. The Ombudsman has also considered the complaint handling in this case.”
Orders or recommendations: Apology, Compensation, Other
- 10 March 2023Case 202118464 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns of anti-social behaviour. The landlord’s decision to charge the resident a full month’s rent while offering no…”
Orders or recommendations: Compensation
- 7 October 2022Case 202108732 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about The level of service charge demanded by the landlord following a roof repair. The landlord’s response to the leaseholder’s report of a broken roof tile.”
Orders or recommendations: Compensation
- 5 March 2022Case 202106981 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying towards this system.”
- 28 September 2021Case 202105591 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage area. response to the leaseholder’s request for repairs or compensation to cover the resulting damage to her property.”
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