Check your landlordLandlord
Wigan Metropolitan Borough Council
Also published by the Ombudsman as: Wigan Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 17
- August 2021 to December 2025
- Maladministration found
- 76%
- 13 of 17 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 17 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 47% |
| Partial maladministration | 5 | 29% |
| No maladministration | 2 | 12% |
| Outside jurisdiction | 1 | 6% |
| Unknown | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 14 |
| Take Specific Action (non-repair) | 9 |
| Apology | 7 |
| Case Review | 3 |
| Repairs | 3 |
| Staff Training | 3 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 12 | 10 | |
| Repairs (includes damp and mould) | 10 | 9 | |
| ASB/ | 4 | 2 | |
| Moving/ | 3 | 1 | |
| Financial | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 5 | 4 | |
| 2024 | 4 | 3 | |
| 2025 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
21,695 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 34
- Maladministration findings
- 25
- Maladministration rate (share of findings)
- 74%
- Severe maladministration findings
- 1
- Compensation ordered
- £6,125
Name in the Ombudsman’s report: Wigan Council.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
21,311 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 48.5%
- Stage 2 answered on time
- 39.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Wigan Council.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 17The 10 most recent of 17 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 December 2025Case 202418814 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to a leak which resulted in a lack of heating and hot water. The landlord’s handling of the removal of a bed from the property. We have also investigated the landlord’s response to the associated complaint.”
Orders or recommendations: Apology, Compensation
- 11 November 2025Case 202231014 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Various repairs. Antisocial behaviour (ASB). Rehousing. The complaint.”
- 29 August 2025Case 202415951 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request to access a storage cupboard. The resident’s concerns about the safety of the garden. The complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 6 May 2025Case 202322214 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog.”
Orders or recommendations: Apology, Compensation, Staff Training
- 7 April 2025Case 202320732 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 7 April 2025Case 202315805 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the: external drainage. garden outhouse. We have also considered the landlord’s: record keeping. complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
- 31 May 2024Case 202217665 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s right to buy (RTB) application. The landlord’s response to the resident’s erection of a garden fence. The landlord’s response to the residents erection of an outhouse and its use as a…”
Orders or recommendations: Apology, Compensation
- 30 May 2024Case 202102568 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has also considered the landlord’s complaints handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 January 2024Case 202207109 · Secure TenancyUnknown
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB) from a neighbour. Handling of the resident’s request for a mutual exchange and the information provided. The Ombudsman has also investigated the…”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 25 January 2024Case 202206583 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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