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Whitefriars Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 4
- March 2021 to March 2023
- Maladministration found
- 4 of 4
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 4 rulings.
Now part of Citizen Housing
- Citizen Housing · full merger (amalgamation) · September 2019 · source: insidehousing.co.uk
Rulings published under Whitefriars Housing Group Limited stay listed under that name. Rulings under the current name are on Citizen Housing’s page (115 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Process Change | 2 |
| Case Review | 1 |
| Policy Review | 1 |
| Repairs | 1 |
| Staff Training | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 3 | 3 | |
| Repairs (includes damp and mould) | 2 | 2 | |
| ASB/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 2 | |
| 2022 | 1 | 1 | |
| 2023 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Citizen Housing. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 4The 4 most recent of 4 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 March 2023Case 202006631 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation, Policy Review, Process Change, Staff Training
- 28 April 2022Case 202004594 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s concerns about anti-social behaviour, the information she was given about the property before moving in, staff conduct and asbestos…”
Orders or recommendations: Case Review, Compensation, Process Change, Repairs
- 30 September 2021Case 201910096 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation
- 12 March 2021Case 201916116 · Assured TenancyPartial maladministration
Orders or recommendations: Take Specific Action (non-repair)
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