Check your landlordLandlord
Westward Housing Group Limited
Also published by the Ombudsman as: Westward Housing Group
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 17
- May 2022 to April 2026
- Maladministration found
- 71%
- 12 of 17 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 17 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 35% |
| Partial maladministration | 6 | 35% |
| Reasonable redress | 2 | 12% |
| No maladministration | 2 | 12% |
| Outside jurisdiction | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 13 |
| Apology | 6 |
| Take Specific Action (non-repair) | 6 |
| Repairs | 3 |
| Other | 2 |
| Policy Review | 2 |
| Staff Training | 2 |
| Case Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 8 | 7 | |
| Repairs (includes damp and mould) | 8 | 6 | |
| ASB/ | 2 | 2 | |
| Estate Management | 2 | 1 | |
| Financial | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 0 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 3 | 2 | |
| 2023 | 3 | 3 | |
| 2024 | 0 | 0 | |
| 2025 | 9 | 7 | |
| 2026 | 2 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,671 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 21
- Maladministration findings
- 13
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,307
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,293 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94.8%
- Stage 2 answered on time
- 84.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 17The 10 most recent of 17 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 April 2026Case 202403276 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp and mould.”
Recommendations: Compensation, Policy Review
- 16 March 2026Case 202206383 · Shared OwnershipOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s maintenance of a communal piece of land.”
- 27 October 2025Case 202429599 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of the smell of cannabis from a neighbouring property. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Take Specific Action (non-repair)
- 18 September 2025Case 202414474 · Assured TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Repairs
- 22 July 2025Case 202406785 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp and mould and the associated damage to his belongings.”
Orders or recommendations: Apology, Compensation, Policy Review
- 19 May 2025Case 202339011 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments.”
Orders or recommendations: Compensation
- 13 March 2025Case 202319772 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 27 February 2025Case 202312923 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.”
Recommendations: Compensation
- 31 January 2025Case 202348084 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation.”
Orders or recommendations: Compensation, Repairs
- 15 January 2025Case 202305098 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a management move. Complaint handling.”
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.