Check your landlordLandlord
Westminster Community Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- August 2021 to October 2025
- Maladministration found
- 3 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
Council-owned housing company
Westminster Community Homes Limited is a housing company owned by Westminster City Council. It owns its own homes; it does not manage the council’s housing.
Council-controlled housing company: Co-operative and Community Benefit Society (FCA 30604R) and private registered provider (4638) whose ultimate parent is Westminster City Council; council nominates the board, is the sole lender and provides property management and maintenance; overseen by the council's Shareholder Committee. Owns its own homes rather than managing council stock.
- Status
- Operating
- Homes owned
- 512 homes · as at 31 March 2023
Where this figure comes from: WCH annual report and financial statements year to 31 Mar 2023 (council committee paper): 512 owned units; 571 incl. 59 managed for Westminster CC and RBKC. - The council’s own rulings
- Westminster City Council: 171 rulings published under the council’s name
Sources: westminster.moderngov.co.uk · westminster.moderngov.co.uk
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 3 |
| Reasonable redress | 1 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Repairs | 2 |
| Take Specific Action (non-repair) | 2 |
| Apology | 1 |
| Other | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 3 | 2 | |
| Managing Relations | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 0 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 1 | 0 | |
| 2024 | 1 | 1 | |
| 2025 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
442 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 11
- Maladministration findings
- 7
- Maladministration rate (share of findings)
- 64%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,875
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 2 October 2025Case 202422536 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about the landlord’s response to the resident’s reports of: Drainage issues outside his property. A leak in July 2024, causing damage to his kitchen. Damp, mould, silverfish and a sewage smell in his bathroom. Increased energy costs due…”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 25 June 2025Case 202416446 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Reports of squatters in a nearby property. Request to be rehoused. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 December 2024Case 202226266 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Compensation, Other, Repairs, Staff Training
- 1 February 2023Case 202207674 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to renew her kitchen.”
- 19 August 2021Case 202101251 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy.”
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