Check your landlordLandlord
Welwyn Hatfield Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 24
- January 2021 to April 2026
- Maladministration found
- 75%
- 18 of 24 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 24 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 13 | 54% |
| Partial maladministration | 5 | 21% |
| No maladministration | 5 | 21% |
| Outside jurisdiction | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Apology | 10 |
| Take Specific Action (non-repair) | 10 |
| Case Review | 4 |
| Repairs | 4 |
| Staff Training | 3 |
| Other | 2 |
| Policy Review | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 16 | 13 | |
| Managing Relations | 14 | 12 | |
| Information and data management | 3 | 2 | |
| ASB/ | 2 | 0 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 7 | 3 | |
| 2022 | 0 | 0 | |
| 2023 | 5 | 4 | |
| 2024 | 3 | 2 | |
| 2025 | 5 | 5 | |
| 2026 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
10,501 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 11
- Findings
- 22
- Maladministration findings
- 17
- Maladministration rate (share of findings)
- 77%
- Severe maladministration findings
- 1
- Compensation ordered
- £5,239
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,817 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 74.6%
- Stage 2 answered on time
- 72.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 24The 10 most recent of 24 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202412297 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of improvement works and associated issues. Complaint handling.”
Orders or recommendations: Compensation
- 22 April 2026Case 202535492 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns regarding damage caused by a leak.”
Orders or recommendations: Apology, Compensation
- 10 March 2026Case 202524398 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about the property’s condition on letting. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 20 January 2026Case 202450346 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: A leak. The associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 30 September 2025Case 202419593 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor during a visit to the property. Associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 15 April 2025Case 202409744 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 February 2025Case 202341441 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s response to the resident’s report of an unsafe electricity meter in the outhouse due to damp and mould.”
Orders or recommendations: Compensation, Repairs
- 19 February 2025Case 202334065 · Flexible TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint.”
Orders or recommendations: Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
- 19 February 2025Case 202218237 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a hot-water inlet.”
Orders or recommendations: Compensation
- 28 November 2024Case 202233915 · Secure TenancyOutside jurisdiction
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