Check your landlordLandlord
Wealden District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 9
- March 2022 to March 2026
- Maladministration found
- 5 of 9
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 9 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 3 |
| Partial maladministration | 2 |
| No maladministration | 3 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Process Change | 3 |
| Apology | 1 |
| Policy Review | 1 |
| Repairs | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Financial | 6 | 3 | |
| Managing Relations | 4 | 3 | |
| Repairs (includes damp and mould) | 2 | 1 | |
| Estate Management | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 6 | 3 | |
| 2023 | 1 | 0 | |
| 2024 | 1 | 1 | |
| 2025 | 0 | 0 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,139 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 40.4%
- Stage 2 answered on time
- 60%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 9The 9 most recent of 9 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 March 2026Case 202413166 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the scheme manager service and related service charge.”
Orders or recommendations: Compensation
- 22 February 2024Case 202216732 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a repair to the resident’s heat pump.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 10 October 2023Case 202120942 · Introductory TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide dog.”
Recommendations: Process Change
- 18 August 2022Case 202108316 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling.”
- 10 June 2022Case 202108318 · LeaseholderPartial maladministration
Orders or recommendations: Compensation, Process Change
- 10 June 2022Case 202016257 · LeaseholderNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020. The landlord’s response to the resident’s reports of inadequate works by the grounds maintenance…”
Recommendations: Process Change
- 18 May 2022Case 202010105 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s queries about his electricity service charge.”
- 29 March 2022Case 202108306 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between residents and leaseholders.”
- 29 March 2022Case 202016254 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.”
Orders or recommendations: Compensation, Repairs
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