Check your landlordLandlord
Waverley Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 19
- June 2021 to February 2026
- Maladministration found
- 79%
- 15 of 19 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 19 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 5% |
| Maladministration | 10 | 53% |
| Partial maladministration | 4 | 21% |
| No maladministration | 3 | 16% |
| Mediation | 1 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Take Specific Action (non-repair) | 9 |
| Apology | 8 |
| Policy Review | 4 |
| Staff Training | 4 |
| Case Review | 3 |
| Other | 2 |
| Repairs | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 9 | |
| Repairs (includes damp and mould) | 9 | 8 | |
| ASB/ | 7 | 6 | |
| Estate Management | 2 | 1 | |
| Financial | 2 | 1 | |
| Information and data management | 2 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 2 | 2 | |
| 2023 | 5 | 4 | |
| 2024 | 4 | 4 | |
| 2025 | 5 | 4 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,302 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 17
- Maladministration findings
- 14
- Maladministration rate (share of findings)
- 82%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,451
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,777 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 85.3%
- Stage 2 answered on time
- 98.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 19The 10 most recent of 19 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 6 February 2026Case 202526088 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs at the property. Complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 24 September 2025Case 202332453 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Process Change, Take Specific Action (non-repair)
- 18 August 2025Case 202325369 · Secure TenancyMediation
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for her damaged belongings.”
Orders or recommendations: Compensation
- 4 June 2025Case 202322576 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint.”
Orders or recommendations: Compensation
- 23 May 2025Case 202325469 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of garden flooding, external repairs, and recharge concerns. Aids and adaptations queries. Reports of cooker issues. Safeguarding concerns. Associated…”
Orders or recommendations: Compensation
- 12 March 2025Case 202413277 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered the landlord’s complaint handling and record keeping.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 December 2024Case 202314489 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of ASB. The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
- 11 September 2024Case 202224018 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Staff Training
- 3 September 2024Case 202334911 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's: Handling of the installation of a wet room. Knowledge and information management.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 26 March 2024Case 202300070 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint.”
Orders or recommendations: Compensation
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