Check your landlordLandlord
Watford Community Housing Trust
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 20
- March 2021 to April 2026
- Maladministration found
- 70%
- 14 of 20 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 20 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 9 | 45% |
| Partial maladministration | 5 | 25% |
| Reasonable redress | 1 | 5% |
| No maladministration | 4 | 20% |
| Outside jurisdiction | 1 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Apology | 8 |
| Take Specific Action (non-repair) | 8 |
| Other | 3 |
| Policy Review | 2 |
| Repairs | 2 |
| Case Review | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 13 | 12 | |
| Repairs (includes damp and mould) | 12 | 7 | |
| Financial | 3 | 3 | |
| ASB/ | 2 | 2 | |
| Estate Management | 2 | 1 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Moving/ | 2 | 2 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 3 | 3 | |
| 2024 | 3 | 2 | |
| 2025 | 5 | 5 | |
| 2026 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,515 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 6
- Findings
- 18
- Maladministration findings
- 12
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 1
- Compensation ordered
- £2,850
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,056 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 20The 10 most recent of 20 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202345521 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Missed appointments. The resident’s complaint.”
Recommendations: Compensation
- 26 March 2026Case 202530619 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord accepted that it did not log the resident’s initial complaint. This was a failure in its complaint handling, which the landlord did not acknowledge during the complaint process.”
Orders or recommendations: Compensation
- 20 March 2026Case 202425946 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Communication about planned works. Handling of the complaint.”
Orders or recommendations: Compensation
- 16 March 2026Case 202538720 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Reports of ASB by a neighbour. Reports of noise transfer from the laundry room and communal front door. The complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Take Specific Action (non-repair)
- 22 December 2025Case 202414348 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns that the property was cold and the heating system was not working properly. Cleaning and maintenance of communal areas. Reports of antisocial behaviour (ASB). The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 12 December 2025Case 202432882 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A roof leak. The resident’s request for a management transfer. We have also considered the landlord’s complaints handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 November 2025Case 202207230 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s concerns about her service charges. We have also considered how the landlord handled the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 15 August 2025Case 202428513 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns about fire safety. The landlord’s response to the resident’s concerns about disruption caused by major works and her request to…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 March 2025Case 202205875 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 23 October 2024Case 202307350 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould.”
Recommendations: Compensation
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