Check your landlordLandlord
Warwick District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- July 2024 to April 2026
- Maladministration found
- 7 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Partial maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 7 |
| Compensation | 7 |
| Take Specific Action (non-repair) | 5 |
| Case Review | 1 |
| Policy Review | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 6 | |
| Financial | 2 | 2 | |
| Information and data management | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Estate Management | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2024 | 5 | 5 | |
| 2025 | 0 | 0 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,691 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 65.7%
- Stage 2 answered on time
- 18.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202312721 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The level and reasonableness of the resident’s service charges. How the landlord handled the resident’s requests for information about his service charges, the sign-up process, and his request for an individual boiler. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 23 February 2026Case 202442833 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of a leak and damp and mould in the property. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 27 September 2024Case 202201904 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident succeeded the tenancy. The related complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 12 August 2024Case 202309354 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness of the building, and fly tipping. Reports of Antisocial behaviour (ASB) in the communal areas of the property. Reports of…”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 31 July 2024Case 202234620 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of various repairs, including repairs to the roof and concerns around the location of scaffolding, dust from repair works and standard of works conducted within the property. The landlord’s handling of the…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 July 2024Case 202112751 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the resident’s reports about the condition of the property following the landlord’s acknowledgement of damp, mould and pest infestation issues. Consideration of compensation for personal injury. Complaint…”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 25 July 2024Case 202226965 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed the landlord’s: record keeping complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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