Check your landlordLandlord
Wandsworth Council
Also published by the Ombudsman as: London Borough of Wandsworth
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 88
- January 2021 to April 2026
- Maladministration found
- 69%
- 61 of 88 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 3
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 88 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 3 | 3% |
| Maladministration | 27 | 31% |
| Partial maladministration | 31 | 35% |
| Reasonable redress | 1 | 1% |
| No maladministration | 21 | 24% |
| Outside jurisdiction | 5 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 62 |
| Apology | 40 |
| Take Specific Action (non-repair) | 33 |
| Repairs | 15 |
| Case Review | 11 |
| Other | 11 |
| Policy Review | 11 |
| Staff Training | 11 |
| Process Change | 5 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 48 | 42 | |
| Repairs (includes damp and mould) | 47 | 37 | |
| Financial | 19 | 13 | |
| ASB/ | 18 | 12 | |
| Moving/ | 13 | 13 | |
| Estate Management | 11 | 7 | |
| Occupancy Rights | 4 | 2 | |
| Health and Safety (inc. building safety) | 3 | 1 | |
| Information and data management | 3 | 3 |
A ruling can have more than one category tag. 7 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 13 | 3 | |
| 2022 | 9 | 4 | |
| 2023 | 16 | 11 | |
| 2024 | 15 | 14 | |
| 2025 | 23 | 19 | |
| 2026 | 12 | 10 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
32,910 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 33
- Findings
- 88
- Maladministration findings
- 55
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 1
- Compensation ordered
- £17,752
Name in the Ombudsman’s report: London Borough of Wandsworth.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
17,468 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 71%
- Stage 2 answered on time
- 73.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: London Borough of Wandsworth.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 88The 10 most recent of 88 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202346171 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 21 April 2026Case 202437552 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 20 April 2026Case 202416552 · Flexible TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to concerns about: Damp and mould. The condition of the garden. Pest infestation and associated works. A gas leak. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Other
- 20 April 2026Case 202400022 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the store shed access. We have also investigated the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 20 April 2026Case 202336163 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: The resident’s reports of a leak. The associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 15 April 2026Case 202331206 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Property’s allocation to her and its suitability. Reports of leaks, damp and mould, and related repairs at her property. Reports of communal lift repairs at her building. Reports of antisocial behaviour (ASB) from a neighbour.…”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training, Take Specific Action (non-repair)
- 27 February 2026Case 202531510 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Concerns about rent arrears. Complaint.”
- 26 February 2026Case 202436927 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for service charge information. The landlord’s complaint handling has also been considered.”
Orders or recommendations: Apology, Case Review, Compensation, Process Change, Take Specific Action (non-repair)
- 26 February 2026Case 202342591 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about communal cleaning. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 February 2026Case 202513341 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a leak into the property. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other
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