Check your landlordLandlord
Wandle Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 120
- February 2021 to April 2026
- Maladministration found
- 83%
- 100 of 120 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 120 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 57 | 48% |
| Partial maladministration | 43 | 36% |
| Reasonable redress | 5 | 4% |
| No maladministration | 10 | 8% |
| Outside jurisdiction | 2 | 2% |
| Mediation | 3 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 107 |
| Apology | 58 |
| Take Specific Action (non-repair) | 57 |
| Repairs | 29 |
| Staff Training | 25 |
| Policy Review | 16 |
| Process Change | 15 |
| Case Review | 14 |
| Other | 10 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 67 | 62 | |
| Repairs (includes damp and mould) | 66 | 57 | |
| Financial | 21 | 13 | |
| ASB/ | 10 | 8 | |
| Estate Management | 9 | 7 | |
| Health and Safety (inc. building safety) | 8 | 6 | |
| Information and data management | 8 | 7 | |
| Moving/ | 8 | 6 | |
| Occupancy Rights | 2 | 2 |
A ruling can have more than one category tag. 17 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 10 | 4 | |
| 2022 | 21 | 15 | |
| 2023 | 30 | 26 | |
| 2024 | 27 | 26 | |
| 2025 | 28 | 26 | |
| 2026 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,366 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 23
- Findings
- 65
- Maladministration findings
- 45
- Maladministration rate (share of findings)
- 69%
- Severe maladministration findings
- 1
- Compensation ordered
- £18,456
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,783 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 87.4%
- Stage 2 answered on time
- 95.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 120The 10 most recent of 120 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 21 April 2026Case 202425010 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of repairs to a windowsill. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 10 February 2026Case 202419604 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 28 January 2026Case 202507914 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Request for a management transfer. We have also considered the landlord’s response to the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 28 January 2026Case 202423257 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: a) The resident’s report of a leak and the replacement of floorboards. b) The complaint.”
- 24 December 2025Case 202439761 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Window repairs. Damp and mould repairs. Roof, gutter and leaks repairs. Repairs for a bath tap, a living room electric socket and a wet room door. Kitchen sink waste pipe repairs. Wet room repairs. Crack repairs. The associated complaint.”
Orders or recommendations: Compensation, Other
- 15 December 2025Case 202517573 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: A leak causing damp and mould. Damage to property and personal belongings. We investigated the landlord’s complaint handling.”
Recommendations: Compensation
- 28 November 2025Case 202216151 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlords: Response to the resident’s query about how it calculated the service charge increase. Complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 12 November 2025Case 202337457 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: The landlord’s handling of a repair to the property’s coving. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 18 September 2025Case 202430750 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 29 August 2025Case 202416073 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated complaint.”
Orders or recommendations: Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.