Check your landlordLandlord
Walsall Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 30
- February 2021 to June 2026
- Maladministration found
- 57%
- 17 of 30 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 30 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 33% |
| Partial maladministration | 7 | 23% |
| No maladministration | 12 | 40% |
| Outside jurisdiction | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 19 |
| Apology | 11 |
| Take Specific Action (non-repair) | 10 |
| Other | 8 |
| Policy Review | 3 |
| Case Review | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 18 | 11 | |
| Repairs (includes damp and mould) | 17 | 12 | |
| Moving/ | 8 | 2 | |
| ASB/ | 3 | 0 | |
| Estate Management | 3 | 2 | |
| Financial | 2 | 0 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 0 | |
| 2022 | 4 | 3 | |
| 2023 | 2 | 2 | |
| 2024 | 7 | 3 | |
| 2025 | 9 | 6 | |
| 2026 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
22,881 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 14
- Findings
- 27
- Maladministration findings
- 12
- Maladministration rate (share of findings)
- 44%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,550
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
22,114 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.2%
- Stage 2 answered on time
- 98.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 30The 10 most recent of 30 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 June 2026Case 202401971 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s concerns about the condition of the rear patio. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 20 April 2026Case 202530694 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Reports of leaks in her property. Reports of a pest infestation in her property. Reports of damp and mould in her property. Request for her HO not to contact her. We have also investigated the landlord’s handling of the resident’s…”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 15 April 2026Case 202344921 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about a boundary dispute, which she felt had caused damp and mould in her property. We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 20 March 2026Case 202413627 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to be rehoused. We have also considered the landlord’s complaint handling.”
Recommendations: Compensation
- 1 December 2025Case 202110945 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering at the property. the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 29 October 2025Case 202334609 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “2.The complaint is about the landlord’s response to the resident’s: a. Reports of damaged fencing at the rear of the property. b. Complaint.”
Orders or recommendations: Apology, Compensation
- 24 September 2025Case 202445292 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould.”
Orders or recommendations: Apology, Compensation
- 27 June 2025Case 202427673 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The associated complaint and the resident’s request for compensation.”
Recommendations: Take Specific Action (non-repair)
- 25 June 2025Case 202302975 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould, including its associated communication. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 10 June 2025Case 202325741 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint.”
Recommendations: Other
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