Check your landlordLandlord
Vivid Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 95
- July 2020 to June 2026
- Maladministration found
- 58%
- 55 of 95 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 95 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 29 | 31% |
| Partial maladministration | 26 | 27% |
| Reasonable redress | 14 | 15% |
| No maladministration | 25 | 26% |
| Outside jurisdiction | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 67 |
| Apology | 33 |
| Take Specific Action (non-repair) | 31 |
| Repairs | 16 |
| Other | 15 |
| Staff Training | 8 |
| Case Review | 7 |
| Policy Review | 7 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 41 | 32 | |
| Repairs (includes damp and mould) | 40 | 28 | |
| Estate Management | 14 | 10 | |
| Moving/ | 11 | 5 | |
| ASB/ | 10 | 5 | |
| Financial | 8 | 5 | |
| Health and Safety (inc. building safety) | 4 | 2 | |
| Occupancy Rights | 4 | 2 | |
| Planned Works | 4 | 3 |
A ruling can have more than one category tag. 14 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 3 | 1 | |
| 2021 | 9 | 2 | |
| 2022 | 15 | 4 | |
| 2023 | 9 | 5 | |
| 2024 | 17 | 14 | |
| 2025 | 31 | 21 | |
| 2026 | 11 | 8 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
37,004 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 52
- Findings
- 113
- Maladministration findings
- 61
- Maladministration rate (share of findings)
- 54%
- Severe maladministration findings
- 1
- Compensation ordered
- £25,531
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
34,074 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 96.7%
- Stage 2 answered on time
- 98.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 95The 10 most recent of 95 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 16 June 2026Case 202412944 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s concerns about communal grounds maintenance. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 10 June 2026Case 202446195 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about its request that he remove fencing from his front garden. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 27 May 2026Case 202502075 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of excessive heat within the property. The resident’s complaint.”
- 13 May 2026Case 202527798 · ApplicantReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a shared ownership application process.”
- 28 April 2026Case 202345345 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to an overflowing toilet and sewage leaks. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 2 April 2026Case 202536477 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 March 2026Case 202402252 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the external steps.”
Orders or recommendations: Apology, Compensation, Other
- 26 February 2026Case 202425383 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s repair requests. We have also considered the landlord’s complaint handling.”
- 16 February 2026Case 202421653 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for a kitchen replacement. Reports about staff conduct. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 29 January 2026Case 202430841 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of damp and mould in the bathroom. The landlord’s handling of the resident’s concern about damage to personal belongings. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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