Check your landlordLandlord
Uttlesford District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- August 2021 to June 2026
- Maladministration found
- 6 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 3 |
| Partial maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 4 |
| Take Specific Action (non-repair) | 3 |
| Staff Training | 2 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 6 | |
| Repairs (includes damp and mould) | 3 | 3 | |
| ASB/ | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 1 | 1 | |
| 2025 | 2 | 2 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
2,973 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 10
- Maladministration findings
- 9
- Maladministration rate (share of findings)
- 100%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,675
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,831 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.3%
- Stage 2 answered on time
- 80%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 June 2026Case 202407659 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s: Request to be reimbursed for electricity costs. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 April 2026Case 202417008 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlords handling of: Reports of repairs and servicing to a Mechanical Ventilation Heat Recovery Unit (MVHR). The associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 19 December 2025Case 202422617 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Reports about an oil leak repair and issues with the heating system. Reports about other repairs including to the property fence, gate and toilet. Complaint.”
Orders or recommendations: Compensation, Other
- 18 December 2025Case 202431683 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of noise transference. This Service has also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 28 February 2024Case 202209854 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Repairs to the property, including damp and mould; Alterations made to the property by the resident; The resident’s reports of neighbour issues; The resident’s concerns about the conduct and communication…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 August 2021Case 202005573 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of a boundary hedge maintenance dispute. The landlord’s associated complaint handling.”
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.