Check your landlordLandlord
Unity Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- August 2022 to July 2025
- Maladministration found
- 2 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 2 |
| Reasonable redress | 3 |
| No maladministration | 1 |
| Mediation | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Take Specific Action (non-repair) | 4 |
| Policy Review | 2 |
| Apology | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 4 | 1 | |
| Financial | 1 | 0 | |
| Managing Relations | 1 | 1 | |
| Moving/ | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 3 | 0 | |
| 2023 | 2 | 0 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
1,382 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 78.9%
- Stage 2 answered on time
- 80%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 11 July 2025Case 202405302 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports about: her request for adaptations to her property. repairs to her property, including external garden maintenance. The Ombudsman has also considered the landlord’s handling of the…”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 22 August 2024Case 202308746 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 25 May 2023Case 202119565 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application.”
Recommendations: Compensation, Policy Review
- 20 April 2023Case 202127712 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty when he moved in.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 8 November 2022Case 202206322 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 4 October 2022Case 202114884 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.”
Recommendations: Compensation
- 15 August 2022Case 202102206 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct.”
Orders or recommendations: Compensation
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