Check your landlordLandlord
Two Rivers Housing
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- December 2021 to March 2026
- Maladministration found
- 77%
- 10 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 38% |
| Partial maladministration | 5 | 38% |
| Reasonable redress | 1 | 8% |
| No maladministration | 2 | 15% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 11 |
| Take Specific Action (non-repair) | 7 |
| Apology | 5 |
| Other | 5 |
| Policy Review | 2 |
| Repairs | 2 |
| Case Review | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 6 | |
| Repairs (includes damp and mould) | 7 | 6 | |
| ASB/ | 2 | 1 | |
| Estate Management | 2 | 1 | |
| Information and data management | 2 | 2 | |
| Moving/ | 2 | 2 | |
| Financial | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 4 | 4 | |
| 2024 | 2 | 2 | |
| 2025 | 3 | 2 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
4,685 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 10
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 40%
- Severe maladministration findings
- 0
- Compensation ordered
- £8,514
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,639 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.3%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 17 March 2026Case 202524626 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Concerns about the neighbour’s property. Associated formal complaint.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 3 March 2026Case 202526719 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of reported damp and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 18 December 2025Case 202438048 · OtherPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about garden repairs. We have also investigated the landlord’s complaints handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 11 July 2025Case 202328979 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of bed bugs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 15 January 2025Case 202328582 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).”
Recommendations: Policy Review, Take Specific Action (non-repair)
- 14 October 2024Case 202306729 · Shared OwnershipPartial maladministration
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 17 September 2024Case 202219820 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the resident’s reports of damp in the property. Decision not to decant the resident and her family during associated investigations. Handling of the associated complaint. This investigation also considers…”
Orders or recommendations: Apology, Compensation
- 15 December 2023Case 202127822 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property and the replacement of a broken window.”
Orders or recommendations: Compensation
- 5 December 2023Case 202209686 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s: Handling of major adaptations to the property; Complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 17 July 2023Case 202017334 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the resident’s concerns about the condition of her neighbour’s garden; Handling of the resident’s reports that her neighbour was engaging in antisocial behaviour (ASB). This report also considers the…”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Process Change, Staff Training, Take Specific Action (non-repair)
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