Check your landlordLandlord
Trident Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 14
- July 2021 to December 2025
- Maladministration found
- 93%
- 13 of 14 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 14 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 2 | 14% |
| Partial maladministration | 11 | 79% |
| No maladministration | 1 | 7% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 14 |
| Apology | 11 |
| Take Specific Action (non-repair) | 6 |
| Staff Training | 5 |
| Process Change | 4 |
| Case Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 12 | 11 | |
| Financial | 8 | 7 | |
| Repairs (includes damp and mould) | 8 | 7 | |
| ASB/ | 2 | 2 | |
| Moving/ | 2 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 2 | |
| 2022 | 0 | 0 | |
| 2023 | 3 | 3 | |
| 2024 | 4 | 4 | |
| 2025 | 5 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,333 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 7
- Findings
- 21
- Maladministration findings
- 10
- Maladministration rate (share of findings)
- 50%
- Severe maladministration findings
- 1
- Compensation ordered
- £4,600
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,031 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.8%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 14The 10 most recent of 14 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 December 2025Case 202504166 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Concerns about the ventilation system. The resident’s request to move. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 4 November 2025Case 202429736 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Service charge queries. Reports of anti-social behaviour (ASB). Associated complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Staff Training, Take Specific Action (non-repair)
- 3 November 2025Case 202347952 · Assured TenancyNo maladministration
Recommendations: Compensation, Take Specific Action (non-repair)
- 7 August 2025Case 202202385 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation for items damaged by the flood. The complaint”
Orders or recommendations: Apology, Compensation, Process Change, Staff Training
- 20 May 2025Case 202347549 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to install a lock or door to a bin store associated complaint”
Orders or recommendations: Apology, Compensation
- 20 December 2024Case 202208978 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the resident’s reports of antisocial behaviour (‘ASB’) including noise nuisance from her neighbour and that they were running a…”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 19 November 2024Case 202230288 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 18 November 2024Case 202214982 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 July 2024Case 202232115 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 5 September 2023Case 202108599 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for expenses incurred carrying out works to the property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Process Change, Staff Training
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