Check your landlordLandlord
Trent & Dove Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- November 2021 to November 2025
- Maladministration found
- 50%
- 6 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 3 | 25% |
| Partial maladministration | 3 | 25% |
| No maladministration | 5 | 42% |
| Outside jurisdiction | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 4 |
| Other | 3 |
| Take Specific Action (non-repair) | 3 |
| Case Review | 1 |
| Policy Review | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 2 | |
| Repairs (includes damp and mould) | 4 | 3 | |
| ASB/ | 3 | 1 | |
| Moving/ | 3 | 1 | |
| Estate Management | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 2 | 1 | |
| 2023 | 6 | 2 | |
| 2024 | 0 | 0 | |
| 2025 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,719 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.5%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 November 2025Case 202347345 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of draughty lounge and bedroom windows. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other
- 24 April 2025Case 202323692 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s transfer application.”
- 27 January 2025Case 202230178 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. Unannounced visits by the landlord’s contractors. This Service has also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 November 2023Case 202201785 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour.”
- 2 October 2023Case 202200745 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of defects at the resident’s property.”
Recommendations: Take Specific Action (non-repair)
- 31 August 2023Case 202204417 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of asbestos in the resident’s property. Response to reports of damp. The landlord’s record keeping.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Policy Review
- 15 June 2023Case 202127701 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another property.”
- 30 March 2023Case 202211211 · ApplicantMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a shared ownership application.”
Orders or recommendations: Apology, Compensation, Other, Process Change, Take Specific Action (non-repair)
- 21 March 2023Case 202122328 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling.”
- 1 September 2022Case 202123724 · Assured TenancyNo maladministration
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