Check your landlordLandlord
Trafford Housing Trust Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 15
- January 2021 to August 2023
- Maladministration found
- 47%
- 7 of 15 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 15 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 33% |
| Partial maladministration | 2 | 13% |
| Reasonable redress | 1 | 7% |
| No maladministration | 5 | 33% |
| Outside jurisdiction | 2 | 13% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Take Specific Action (non-repair) | 6 |
| Staff Training | 4 |
| Apology | 2 |
| Process Change | 2 |
| Other | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 6 | 4 | |
| Financial | 5 | 2 | |
| Estate Management | 4 | 2 | |
| Managing Relations | 2 | 2 | |
| ASB/ | 1 | 0 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 7 | 3 | |
| 2022 | 4 | 3 | |
| 2023 | 4 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 15The 10 most recent of 15 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 8 August 2023Case 202218381 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of her property.”
Recommendations: Take Specific Action (non-repair)
- 26 May 2023Case 202109324 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build property.”
Orders or recommendations: Apology, Compensation, Process Change, Repairs
- 30 January 2023Case 202123374 · Assured TenancyNo maladministration
- 3 January 2023Case 202113590 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to the resident’s request for reimbursement of the insurance excess charge and for it to rectify the damage to her property.”
- 10 October 2022Case 202202308 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.”
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
- 31 August 2022Case 202100386 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be…”
Orders or recommendations: Apology, Compensation
- 29 July 2022Case 202125041 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
- 24 June 2022Case 202106917 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her neighbour’s property. Concerns over noise transference between properties. Transfer application.”
Recommendations: Take Specific Action (non-repair)
- 29 October 2021Case 202017444 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs.”
Recommendations: Compensation
- 27 September 2021Case 202015189 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of tree maintenance next to the resident’s property.”
Orders or recommendations: Compensation, Process Change, Staff Training, Take Specific Action (non-repair)
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