Check your landlordLandlord
Tower Hamlets Community Housing
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 20
- July 2021 to March 2026
- Maladministration found
- 80%
- 16 of 20 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 20 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 9 | 45% |
| Partial maladministration | 7 | 35% |
| Reasonable redress | 2 | 10% |
| No maladministration | 2 | 10% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 18 |
| Apology | 14 |
| Take Specific Action (non-repair) | 10 |
| Policy Review | 6 |
| Repairs | 5 |
| Other | 4 |
| Case Review | 3 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 14 | 13 | |
| Repairs (includes damp and mould) | 8 | 8 | |
| Estate Management | 4 | 3 | |
| Financial | 4 | 3 | |
| ASB/ | 3 | 2 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| Moving/ | 2 | 2 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 8 | 6 | |
| 2025 | 7 | 6 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,050 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.6%
- Stage 2 answered on time
- 98.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 20The 10 most recent of 20 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 4 March 2026Case 202409459 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of ASB. Complaint.”
Orders or recommendations: Apology, Compensation
- 17 February 2026Case 202440368 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about repairs to a neighbouring property and the impact of those repairs on his building insurance and service charges.”
Orders or recommendations: Apology, Compensation
- 19 December 2025Case 202506366 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: delays in changing the bathroom to a shower room the associated complaint”
Orders or recommendations: Apology, Compensation, Other, Policy Review
- 13 November 2025Case 202312759 · LeaseholderMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to: The residents request to inspect the supporting documents for her service charge summary for 2021-2022. The resident’s queries about her service charges. We have also considered how the landlord handled the complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 11 August 2025Case 202436341 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports of: a leak and subsequent damp and mould in his bedroom. a lack of cleaning and rats in the communal areas. The Ombudsman has also investigated the landlord’s handling of the…”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 5 June 2025Case 202301138 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of repairs issues with a communal lift. Complaint handling.”
Orders or recommendations: Compensation, Other
- 26 March 2025Case 202206352 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of leaks in the property and the subsequent damage caused.”
- 25 February 2025Case 202410129 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of damp and mould. Concerns about asbestos. The landlord’s complaint handling is also considered.”
Orders or recommendations: Apology, Compensation, Repairs
- 31 January 2025Case 202309641 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Alleged anti-social behaviour (ASB). The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 November 2024Case 202401189 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs to the property and communal area and requests for information relating to the repairs. Complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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