Check your landlordLandlord
Torus62 Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 115
- December 2020 to June 2026
- Maladministration found
- 66%
- 76 of 115 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 115 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 43 | 37% |
| Partial maladministration | 32 | 28% |
| Reasonable redress | 8 | 7% |
| No maladministration | 23 | 20% |
| Outside jurisdiction | 1 | 1% |
| Mediation | 7 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 90 |
| Apology | 53 |
| Take Specific Action (non-repair) | 31 |
| Repairs | 21 |
| Case Review | 12 |
| Other | 12 |
| Policy Review | 10 |
| Staff Training | 10 |
| Process Change | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 68 | 49 | |
| Managing Relations | 55 | 46 | |
| ASB/ | 15 | 9 | |
| Financial | 10 | 6 | |
| Estate Management | 9 | 6 | |
| Moving/ | 9 | 4 | |
| Health and Safety (inc. building safety) | 6 | 4 | |
| Information and data management | 3 | 1 | |
| Planned Works | 3 | 2 |
A ruling can have more than one category tag. 8 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 8 | 1 | |
| 2022 | 12 | 6 | |
| 2023 | 13 | 8 | |
| 2024 | 15 | 9 | |
| 2025 | 44 | 34 | |
| 2026 | 22 | 18 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
41,479 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 68
- Findings
- 157
- Maladministration findings
- 95
- Maladministration rate (share of findings)
- 63%
- Severe maladministration findings
- 2
- Compensation ordered
- £38,821
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
40,191 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.8%
- Stage 2 answered on time
- 98.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 115The 10 most recent of 115 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 June 2026Case 202451694 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Works to the resident’s kitchen following removal of an internal wall. Resident’s kitchen renewal and her request for the kitchen to be adapted. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 30 June 2026Case 202326026 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: a) Request for adaptations to his kitchen. b) Complaint.”
Orders or recommendations: Compensation
- 27 May 2026Case 202339646 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: a) A staircase replacement in the resident’s property. b) The resident’s complaint.”
Orders or recommendations: Compensation
- 19 May 2026Case 202336743 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of a leak from the boiler and the associated repairs. Damage to personal belongings. Complaint.”
Orders or recommendations: Apology, Compensation
- 30 April 2026Case 202531353 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of sewage and drainage issues.”
Orders or recommendations: Apology, Compensation
- 30 April 2026Case 202415636 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of various repairs in the property. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation
- 29 April 2026Case 202504045 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for fencing following reports of ASB. Complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 27 March 2026Case 202327117 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour the resident’s reports of pests in the property the associated complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 12 March 2026Case 202503047 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the condition of the property when let and repairs.”
Orders or recommendations: Take Specific Action (non-repair)
- 4 March 2026Case 202347389 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of a leak and damage to the resident’s belongings. The complaint.”
Orders or recommendations: Apology, Compensation, Other
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