Check your landlordLandlord
Together Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 49
- May 2021 to June 2026
- Maladministration found
- 76%
- 37 of 49 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 49 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 17 | 35% |
| Partial maladministration | 20 | 41% |
| Reasonable redress | 2 | 4% |
| No maladministration | 8 | 16% |
| Outside jurisdiction | 1 | 2% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 39 |
| Apology | 25 |
| Take Specific Action (non-repair) | 15 |
| Repairs | 9 |
| Other | 7 |
| Staff Training | 5 |
| Process Change | 4 |
| Policy Review | 3 |
| Case Review | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 29 | 24 | |
| Repairs (includes damp and mould) | 20 | 16 | |
| ASB/ | 11 | 9 | |
| Moving/ | 6 | 3 | |
| Estate Management | 5 | 3 | |
| Health and Safety (inc. building safety) | 4 | 3 | |
| Financial | 2 | 0 | |
| Information and data management | 2 | 2 | |
| Planned Works | 2 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 2 | 0 | |
| 2023 | 4 | 3 | |
| 2024 | 12 | 11 | |
| 2025 | 22 | 18 | |
| 2026 | 7 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
39,123 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 35
- Findings
- 76
- Maladministration findings
- 34
- Maladministration rate (share of findings)
- 45%
- Severe maladministration findings
- 0
- Compensation ordered
- £12,470
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
37,192 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94.6%
- Stage 2 answered on time
- 92.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Together Housing Group Limited.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 49The 10 most recent of 49 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 June 2026Case 202407451 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: A fire at the resident’s property. The resident’s associated complaint.”
Orders or recommendations: Apology
- 29 April 2026Case 202341374 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s dissatisfaction with the delays in purchasing the property. The associated complaint.”
- 28 April 2026Case 202449429 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Investigation of damp and property condition concerns. Handling of heating repairs. Response to concerns about a potential data breach. We have also investigated the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 11 February 2026Case 202336435 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the conduct of contractors. We have also considered the landlord’s complaint handling.”
- 29 January 2026Case 202419414 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Decision to stop maintaining the resident’s garden. Associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 26 January 2026Case 202400435 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the conduct of a member of its staff during a phone call. We will also consider the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 7 January 2026Case 202442131 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Repairs to radiators at the property. The complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 15 December 2025Case 202416104 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The antisocial behaviour (ASB). The complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 13 November 2025Case 202506930 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about: A leak and lack of ventilation leading to damp and mould. Solar panels not functioning. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 4 November 2025Case 202343166 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s decision not to relocate the bathroom extractor fan. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training
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