Check your landlordLandlord
Thurrock Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 38
- March 2021 to April 2026
- Maladministration found
- 61%
- 23 of 38 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 38 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 14 | 37% |
| Partial maladministration | 9 | 24% |
| Reasonable redress | 1 | 3% |
| No maladministration | 11 | 29% |
| Outside jurisdiction | 3 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 23 |
| Apology | 18 |
| Take Specific Action (non-repair) | 15 |
| Repairs | 13 |
| Policy Review | 7 |
| Staff Training | 5 |
| Other | 4 |
| Case Review | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 22 | 15 | |
| Managing Relations | 14 | 10 | |
| ASB/ | 7 | 3 | |
| Estate Management | 3 | 1 | |
| Financial | 3 | 2 | |
| Moving/ | 2 | 2 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Information and data management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 0 | |
| 2022 | 6 | 2 | |
| 2023 | 8 | 5 | |
| 2024 | 9 | 7 | |
| 2025 | 8 | 6 | |
| 2026 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
10,712 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 12
- Findings
- 35
- Maladministration findings
- 20
- Maladministration rate (share of findings)
- 61%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,125
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
9,790 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 90.6%
- Stage 2 answered on time
- 94.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 38The 10 most recent of 38 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 April 2026Case 202348331 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s report of damp and mould.”
- 8 April 2026Case 202336037 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for window repair and replacement. The resident’s reports of damaged roof, faulty guttering and soffits. The associated complaint and communication.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 13 February 2026Case 202502229 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The council’s handling of the resident’s: Rehousing application from his previous property. Concerns about the suitability of the current property and his request for a wet room. The landlord’s response to the resident’s: Concerns about the condition of the property when he moved in. Requests…”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 14 January 2026Case 202404967 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Compensation, Repairs
- 15 December 2025Case 202342322 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s fence repair request. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 7 November 2025Case 202336412 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s reports of: Water ingress through the front and rear doors. Heat loss through the property’s windows. Condensation and mould around the property’s windows. A suspected roof leak causing damp in the property. We have also considered…”
Recommendations: Other
- 25 September 2025Case 202348158 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident's report of a damaged garden fence.”
Recommendations: Take Specific Action (non-repair)
- 29 August 2025Case 202446786 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 29 July 2025Case 202417686 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.”
Orders or recommendations: Apology, Case Review, Compensation
- 3 June 2025Case 202330865 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to storage heaters. Communication about planned window replacements.”
Orders or recommendations: Apology, Compensation, Repairs
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