Check your landlordLandlord
Thrive Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 23
- August 2021 to April 2026
- Maladministration found
- 74%
- 17 of 23 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 23 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 12 | 52% |
| Partial maladministration | 5 | 22% |
| Reasonable redress | 2 | 9% |
| No maladministration | 4 | 17% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Take Specific Action (non-repair) | 11 |
| Apology | 9 |
| Other | 4 |
| Repairs | 4 |
| Case Review | 2 |
| Staff Training | 2 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 10 | 9 | |
| Repairs (includes damp and mould) | 10 | 7 | |
| Estate Management | 8 | 8 | |
| ASB/ | 7 | 6 | |
| Financial | 3 | 1 | |
| Planned Works | 2 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 5 | 4 | |
| 2023 | 0 | 0 | |
| 2024 | 0 | 0 | |
| 2025 | 11 | 8 | |
| 2026 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,856 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 18
- Findings
- 35
- Maladministration findings
- 22
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,143
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,210 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 77.8%
- Stage 2 answered on time
- 64.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 23The 10 most recent of 23 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 24 April 2026Case 202342071 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Roof repairs and reports of damage. Repairs to the downpipe and communal flooring following a flood. Concerns about the standard of communal cleaning, fly tipping, and items in communal areas. The complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 April 2026Case 202403389 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Noise nuisance. Parking issues. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 February 2026Case 202423429 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Its request for the resident to relocate her table and chairs. The resident’s request that it remove the ASB warning issued in March 2024. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Other
- 10 February 2026Case 202415991 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the grounds maintenance service. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 December 2025Case 202432294 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The level of service charge for window replacement works. The resident’s concerns about the window installation and consequent reports of damp and mould. We have also looked at the landlord’s handling of the complaint.”
Recommendations: Other
- 16 December 2025Case 202436232 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of damp and mould. Handling of noise nuisance. Complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 27 August 2025Case 202450757 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.”
Orders or recommendations: Compensation, Other
- 6 August 2025Case 202127733 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 16 July 2025Case 202433023 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 23 June 2025Case 202324757 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The resident’s reports of antisocial behaviour (ASB) by her neighbour.”
Orders or recommendations: Apology, Case Review, Compensation
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